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- Tasks: Support exam and results services while ensuring data confidentiality and compliance.
- Company: Join a reputable charity making a real difference in people's lives.
- Benefits: Friendly team culture, on-site parking, and impactful work.
- Why this job: Be part of a mission-driven organisation that values your contributions.
- Qualifications: Attention to detail and strong communication skills are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Your new company is a reputable and long-established charity that makes a real impact on people's lives.
Your new role includes:
- Attending and actively contributing to internal stakeholder meetings.
- Ensuring all tasks are completed in accordance with data confidentiality requirements and GDPR compliance.
- Identifying potential non-compliance issues within established processes and escalating them to the Exam and Results Services Managers.
- Resolving service tickets proactively and efficiently, meeting agreed KPIs.
- Highlighting and escalating any significant issues or incidents to the Exam and Results Services Managers.
- Assisting in resolving major issues and incidents as needed.
- Identifying emerging trends and supporting their investigation and reporting.
- Taking ownership of proactive and effective problem-solving.
- Collaborating with coordinators and managers to complete root cause analysis for incidents and significant issues.
- Working in line with exam and results service SLAs and KPIs.
- Supporting the Fulfilment and Operational Delivery teams in maintaining effective control of exam and results services to achieve key internal and external KPIs and ensure stakeholder satisfaction.
- Contributing to internal and external audits when required.
- Providing support with incident management within the Fulfilment and Operational Delivery team.
What you’ll need to succeed:
- Processing exams and results to KPI, with a high attention to detail.
- Regular communication with stakeholders to exchange relevant information and activity updates.
- Consistent achievement of KPIs and SLAs.
- Sustained reduction in exam service data flow errors, with minimal incidents in relation to data flows.
- Ensuring accurate and on-time results through data flows.
What you’ll get in return:
You will be joining a great organisation that has a real impact on lives. There is a friendly team culture and parking on-site.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Operations Administrator in Burntwood employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Burntwood
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work at Hays or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding the key KPIs and SLAs mentioned in the job description. Show us how your experience aligns with these metrics and how you can help maintain high standards.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've proactively resolved issues in the past. We want to see that you can take ownership and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining a team that makes a real impact.
We think you need these skills to ace Operations Administrator in Burntwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight your experience with data confidentiality and compliance, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Problem-Solving Skills: In your application, don’t forget to mention any instances where you've proactively solved problems or improved processes. We love candidates who take ownership and can demonstrate effective problem-solving abilities.
Communicate Clearly: Since regular communication with stakeholders is crucial, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically so we can easily see your communication skills in action.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Stuff
Familiarise yourself with the charity's mission and values. Understand how the role of Operations Administrator fits into their overall goals. This will help you demonstrate your genuine interest and alignment with their objectives during the interview.
✨Be Data Savvy
Since the role involves data confidentiality and GDPR compliance, brush up on these topics. Be ready to discuss how you've handled sensitive information in the past and how you ensure compliance with regulations. This shows you're prepared and responsible.
✨Show Your Problem-Solving Skills
Prepare examples of how you've proactively resolved issues in previous roles. Highlight your ability to identify trends and conduct root cause analysis. This will illustrate your capability to handle the responsibilities outlined in the job description.
✨Communicate Effectively
Practice clear and concise communication. Since regular updates with stakeholders are crucial, think of ways to convey information effectively. You might even want to prepare a few questions to ask about their communication processes to show your engagement.
