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- Tasks: Support families visiting loved ones in a welcoming environment and provide essential information.
- Company: Pact, a supportive organisation focused on family welfare.
- Benefits: Free counselling, generous leave, cycle scheme, and professional development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, organisational skills, and ability to work with diverse backgrounds.
- Other info: Join a friendly team and enjoy excellent career growth in a meaningful role.
The predicted salary is between 1300 - 1600 £ per month.
Contract Type: Permanent
Hours:
Disability Confident: No
Closing Date: 05/03/2026
About this job
Role overview
Are you a real 'people person'? Are you a quick learner who's organised and keen to help out? Well, you might just be the person we need. Read on.
As a Pact Visits Centre Assistant, you will provide support to families visiting loved ones. You will work as one of the family team based primarily in the prison's visitor centre, but also across the visits hall, play area and tea bar to provide a safe and welcoming environment, and provide advice, support and information to friends and families visiting the prison.
About You:
To be successful in this role you will have empathy and understanding of working with families in challenging circumstances, ideally involving prisoners and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will support colleagues in Pact’s family work, have some IT skills and may even have knowledge of safeguarding/child protection. You'll be used to dealing with people from all sorts of backgrounds and working in partnership with different agencies and organisations. In short, you're a real 'people person' who will roll their sleeves up, work hard and add value to the visits centre team in any way that’s needed.
What Pact Offer:
Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support worker and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to Apply:
If you feel you meet the requirements of this post please complete an application form by clicking the apply now button. Please note: we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other Information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
Working Rota: Mon/Tue/Wed WK1 Mon/Thur/Sat/Sun WK2
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison. If you have lived abroad for 12 months or more (in the past 10 years while aged 18 or over), you will need to present a certificate of good conduct from the Police Force of the country of residence. Having a full, clean UK driving licence and vehicle would be desirable for this role.
Visits Centre Assistant - 22.5 Hours in Bromsgrove employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visits Centre Assistant - 22.5 Hours in Bromsgrove
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Pact and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about supporting families, think of examples from your past where you've helped others or dealt with challenging situations. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even if the work environment is casual, showing up looking professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that interview.
We think you need these skills to ace Visits Centre Assistant - 22.5 Hours in Bromsgrove
Some tips for your application 🫡
Show Your People Skills: Since this role is all about supporting families, make sure to highlight your people skills in your application. Share examples of how you've helped others in challenging situations – it’ll show us you’re the right fit!
Be Organised: We love a candidate who can juggle tasks! In your application, mention any experiences where you’ve managed multiple responsibilities. This will demonstrate your organisational skills and ability to handle a demanding workload.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. We want to see how your background aligns with our needs, so make it personal and relevant.
Apply Early!: We might close the application process early if we get enough interest, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Show Your People Skills
As a Visits Centre Assistant, you'll be working with families in challenging situations. Make sure to highlight your empathy and understanding during the interview. Share specific examples of how you've supported others in tough times, as this will demonstrate that you're the 'people person' they're looking for.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Prepare to discuss how you manage your workload effectively. You could mention tools or methods you use to stay organised, or share a time when you successfully juggled multiple tasks while maintaining a calm and welcoming environment.
✨Familiarise Yourself with Safeguarding
Knowledge of safeguarding and child protection is a plus for this position. Brush up on the basics and be ready to discuss why these issues are important in a visits centre context. Showing that you understand the significance of safety and support for families will set you apart.
✨Research Pact and Their Values
Before the interview, take some time to learn about Pact and their mission. Understanding their values and how they support families will help you align your answers with what they’re looking for. It also shows genuine interest in the role and the organisation, which can make a great impression.
