At a Glance
- Tasks: Be the friendly face of our Trauma & Orthopaedic Ward, providing top-notch customer service.
- Company: Join University Hospitals Bristol and Weston NHS Foundation Trust, a leading healthcare provider.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Work in a dynamic team with over 13,000 staff across beautiful Bristol and Weston.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Good IT skills and a passion for helping others; previous experience is a plus but not required.
The predicted salary is between 23970 - 25674 £ per year.
The Trauma & Orthopaedic Ward is a 22 bedded busy ward. The Ward Clerk position is the first point of contact for patients, relatives and visitors and therefore must offer excellent customer service, which will include being polite, respectful and helpful at all times, and effectively deal with a diverse range of people in a sensitive and confidential manner. The successful candidate must always have a professional appearance and will provide an efficient and effective administration service to the ward team and contribute to the delivery of a consistently high standard of patient care. They will be expected to organise and prioritise their own workload. Good IT and organisational skills are required. Experience in administrative duties is an advantage. Previous Ward Clerk experience is desirable but not essential as training will be given.
Communication:
- To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
- Show a caring and professional approach towards patients and visitors when carrying out all duties.
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
- When answering the telephone state your name and your role, speak clearly and be polite. Always maintain patient confidentiality.
Organising and Planning:
- Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards.
- Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward.
- Prepare patient notes for coding within the relevant deadlines set by the coding team.
- To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required.
- Undertake the role’s duties in the case of a major incident in your department.
- Attend appropriate meetings as required by the role’s line manager.
- Ensure the “Reception area” is kept clean and tidy at all times.
Ward Clerk | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises patient care and employee well-being. With over 13,000 staff members, the Trust fosters professional growth through comprehensive training and development opportunities, ensuring that every team member can thrive in their role. Located in the vibrant South West of England, employees enjoy a unique blend of city life and access to beautiful countryside and seaside, making it an ideal place for both personal and professional fulfilment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ward Clerk | University Hospitals Bristol and Weston NHS Foundation Trust
✨Tip Number 1
Make sure you research the University Hospitals Bristol and Weston NHS Foundation Trust. Knowing their values and recent achievements can help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for patients and visitors, role-play scenarios with friends or family to get comfortable handling different situations while maintaining a polite and professional demeanor.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the ward. Think about what it’s like to work there and how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Ward Clerk | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Show Your Customer Service Skills:Since the Ward Clerk role is all about being the first point of contact, make sure to highlight any experience you have in customer service. We want to see how you can be polite, respectful, and helpful, so share specific examples that showcase your ability to deal with a diverse range of people.
Keep It Professional:Your application should reflect a professional appearance and tone. Use clear and concise language, and ensure your formatting is neat. Remember, we’re looking for someone who can maintain a high standard of patient care, so let that shine through in your writing!
Organise Your Application:Just like the role requires you to organise and prioritise your workload, your application should be well-structured. Use headings, bullet points, and clear sections to make it easy for us to read. This will show us that you have the organisational skills we’re after!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to complete your application there, making the process smoother for you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with the key tasks mentioned in the job description, such as maintaining patient records and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As the first point of contact for patients and visitors, effective communication is crucial. Practice how you would introduce yourself on the phone or in person, ensuring you speak clearly and politely. Think of examples from your past experiences where you successfully handled diverse situations with sensitivity and professionalism.
✨Demonstrate Organisational Prowess
The ability to organise and prioritise your workload is essential for this role. Prepare to discuss specific strategies you use to stay organised, such as using digital tools or creating filing systems. You might even want to bring a sample of your organisational work if relevant!
✨Dress the Part
First impressions matter, especially in a healthcare setting. Make sure you present yourself professionally by dressing appropriately for the interview. This shows that you respect the role and the organisation, and it sets a positive tone for your interaction with the interviewers.
