At a Glance
- Tasks: Lead and coordinate the admin team in trauma and orthopaedics, ensuring efficient service delivery.
- Company: North Bristol NHS Trust, a leading healthcare provider with a commitment to exceptional patient care.
- Benefits: Join a diverse team with opportunities for training, development, and career progression.
- Other info: Be part of a supportive environment that values diversity and inclusion.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in administration and team management is essential.
The predicted salary is between 37338 - 44962 £ per year.
The post holders will have specific responsibility for leading and coordinating the administrative functions of the in-house team based within the trauma and orthopaedics department. The post holders will provide day-to-day management of the administration teams, always ensuring consistent levels of cover in line with service needs, providing a high quality and efficient service to patients and supporting the team. The post holders have responsibility for the delivery of key performance indicators associated with the outpatient services and the effective leadership of the teams.
Responsibilities:
- Day-to-day management of the administration team.
- Ensure that all staff work effectively and to the required level of competency.
- Conduct annual appraisals for all staff and regular one-to-one meetings to identify training and development needs.
- Provide appropriate training and induction to newly appointed staff (including bank staff) to ensure that they are effective in their roles.
- Participate in the recruitment and selection of staff in line with Trust policies.
- Responsible for patient experience, investigating complaints, analysing feedback and survey results and produce and undertake any action plans.
- Deal with patient issues/complaints on the telephone or face to face at gates to resolve difficulties.
- Monitor annual leave, study leave, sickness absence and ensure that areas are adequately covered, including ensuring all consultant leave is documented and any clinical commitments are suitably covered.
- Contact patients around changes in clinics (particularly if short notice cancellations are necessary).
- Assist with the build of ad hoc clinics, outpatient template changes and with consent clinic.
- Deal competently with telephone enquiries and take appropriate action.
- Assist with team’s workload as requested by line manager.
- Assist line manager in actioning and investigating complaints.
- Assist line manager with audit/data collection and reports as necessary.
- Assist in the day-to-day management of the outpatient support team activities as required by the line manager.
- Provide supervision of Band 3s and Band 2s within the in-house team, raising and discussing any issues with line manager.
- Deputise for line manager at meetings as necessary.
Team Leader/Rota Coordinator | North Bristol NHS Trust employer: Career Choices Dewis Gyrfa Ltd
North Bristol NHS Trust is an exceptional employer, dedicated to providing high-quality healthcare while fostering a supportive and inclusive work environment. With over 12,000 staff members, the Trust prioritises employee growth through comprehensive training and development opportunities, ensuring that every team member can excel in their role. Located in the award-winning Southmead Hospital, employees benefit from being part of a leading Major Trauma Centre, where they can make a meaningful impact on patient care and experience.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader/Rota Coordinator | North Bristol NHS Trust
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Career Choices Dewis Gyrfa Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Career Choices Dewis Gyrfa Ltd.
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When you find roles that excite you, especially at places like Career Choices Dewis Gyrfa Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Team Leader/Rota Coordinator | North Bristol NHS Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Career Choices Dewis Gyrfa Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Career Choices Dewis Gyrfa Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Career Choices Dewis Gyrfa Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Career Choices Dewis Gyrfa Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Career Choices Dewis Gyrfa Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
