At a Glance
- Tasks: Provide 24/7 switchboard and information services to staff and customers.
- Company: Join the University Hospitals Bristol and Weston NHS Foundation Trust.
- Benefits: Permanent full-time role with a commitment to diversity and inclusion.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the first point of contact, making a real difference in healthcare communication.
- Qualifications: Strong communication skills and ability to handle sensitive situations.
The predicted salary is between 37338 - 44962 £ per year.
Provide an efficient switchboard and information service 24/7 to all staff and customers of the Trust.
Carry out all responsibilities of an operator in a pleasant, courteous and professional manner at all times.
Use own initiative when dealing with situations outside procedure parameters, ensuring an appropriate and empathetic response.
Act as first point of contact for the Trust’s nine hospitals, receiving and distributing calls from the public, GP’s, internal callers, other hospitals and agencies.
Connect calls to extensions, exchange lines, or mobile staff via bleeps, mobile phones and radio pagers.
Handle unpredictable situations – anxious patients, patients with mental health problems, language or disability barriers, media inquiries and complaints – with sensitivity and initiative.
Respond to emergency and non‑emergency requests in accordance with designated written procedures.
Operate the switchboard consoles and Bleep System to maintain an efficient telephone service across the Trust.
Deal with medical emergencies, fire and intruder alarms, coordinating to ensure the right people are informed and directed.
Coordinate approximately 400 rotas daily for hospital staff.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer we actively strive to recruit and retain a workforce that reflects the diversity of the local population.
Switchboard Shift Operator | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises the well-being of both staff and patients. With a commitment to employee growth and development, the Trust provides comprehensive training opportunities and values diversity within its workforce. Working in Bristol, a vibrant city known for its rich history and community spirit, employees enjoy a fulfilling career while making a meaningful impact on the lives of others.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Shift Operator | University Hospitals Bristol and Weston NHS Foundation Trust
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Switchboard Shift Operator | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
