At a Glance
- Tasks: Operate the switchboard, providing vital communication support to staff and patients.
- Company: Join the University Hospitals Bristol and Weston NHS Foundation Trust, a leader in patient care.
- Benefits: Enjoy a permanent contract, diverse work environment, and support for your career growth.
- Other info: Be part of a supportive team committed to diversity and inclusion.
- Why this job: Make a real difference by helping people in critical situations every day.
- Qualifications: Previous experience in call handling and excellent communication skills are preferred.
The predicted salary is between 23900 - 25000 £ per year.
Operating the telecommunication switchboard for all Trust hospitals, providing an efficient information service 24/7 to staff and customers.
Responsibilities
- Answer and distribute calls from the public, GP’s, internal callers, other hospitals and agencies.
- Route calls to extensions, exchange lines, mobile staff via bleeps, mobile phones and radio pagers.
- Use initiative and sensitivity when dealing with unpredictable situations such as anxious patients, patients with mental health problems, language or disability barriers, media and complaints.
- Provide an appropriate and empathetic response to all enquiries.
- Operate the switchboard consoles and Bleep System to ensure a high quality telephone service across the Trust.
- Respond according to written procedures for emergency and non‑emergency requests.
- Coordinate emergency situations (e.g., cardiac arrests, fires, intruder alarms) by informing and ensuring the appropriate personnel attend.
Qualifications
- Prior experience as a switchboard operator or in a similar call handling role is desirable.
- Excellent communication and customer service skills.
- Ability to remain calm and provide professional support in stressful situations.
- Competence in using switchboard and telecommunication systems.
Benefits
- Permanent contract with a supportive, diverse work environment.
- Disability confident employer scheme.
- Work in a leading NHS Trust with a strong record of patient care.
Equal Opportunity
UHBW is an equal opportunities employer and is committed to a diverse workforce, promoting safeguarding and supporting the welfare of children, young people and vulnerable adults.
Application Process
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Switchboard Operator P/T Nights | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a permanent contract in a supportive and diverse work environment. As a leading NHS Trust, employees benefit from a strong commitment to patient care, opportunities for professional growth, and the chance to make a meaningful impact in the community. The Trust's status as a Disability Confident employer further underscores its dedication to inclusivity and employee welfare.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator P/T Nights | University Hospitals Bristol and Weston NHS Foundation Trust
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Career Choices Dewis Gyrfa Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Career Choices Dewis Gyrfa Ltd and let us see your personality shine through!
We think you need these skills to ace Switchboard Operator P/T Nights | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Career Choices Dewis Gyrfa Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Career Choices Dewis Gyrfa Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Career Choices Dewis Gyrfa Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Career Choices Dewis Gyrfa Ltd will surely appreciate.
