At a Glance
- Tasks: Provide secretarial support in a fast-paced Trauma and Orthopaedic Department.
- Company: Join the innovative University Hospitals Bristol and Weston NHS Foundation Trust.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to excellent healthcare.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Experience in secretarial work and proficiency in Microsoft Office 365 required.
The predicted salary is between 23970 - 28914 £ per year.
We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial support service to the Trauma and Orthopaedic Department at the Bristol Royal Infirmary. The successful candidate should ideally have a range of secretarial/administrative experience and skills. The department is fast paced due to the nature of the specialty. The successful candidate will need to be able to demonstrate being a team player and working well in a multidisciplinary team. They will be working in a busy department with other secretaries and will need the ability to work independently and manage their own workload.
As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone/via email, applicants must have excellent communication skills and a courteous and empathetic telephone manner. The successful candidate will need to have a good working knowledge of Microsoft Office 365. They should also have experience of proofreading and editing. We would welcome applications for those that meet the essential criteria for this role.
Responsibilities:- To support the Senior Medical Secretaries on a day-to-day basis with admin, typing of letters and overseeing of basic tasks.
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email.
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations.
- Returning calls promptly and keeping callers updated with information in an effective and efficient way.
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
We would welcome applications from those who meet the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription, word processing or have relevant experience.
Support Medical Secretary | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a supportive and dynamic work environment for those in the healthcare sector. With a commitment to employee growth and development, staff benefit from a diverse and inclusive culture that values teamwork and innovation. Located in the vibrant South West of England, employees enjoy the perfect blend of city life and natural beauty, making it an ideal place to thrive both personally and professionally.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Medical Secretary | University Hospitals Bristol and Weston NHS Foundation Trust
✨Tip Number 1
Get to know the department! Research the Trauma and Orthopaedic Department at UHBW. Understanding their work culture and challenges can help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and healthcare professionals, role-play some scenarios with friends or family. This will help you feel more confident and prepared for those tricky conversations.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office 365 and any other relevant software. You might even want to prepare a quick demo of your typing or editing skills to impress during the interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining our team at UHBW. Don't miss out on this opportunity!
We think you need these skills to ace Support Medical Secretary | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about providing support in a fast-paced environment like the Trauma and Orthopaedic Department.
Tailor Your Experience:Make sure to highlight any relevant secretarial or administrative experience you have. We’re looking for skills that match the job description, so don’t be shy about showcasing your Microsoft Office 365 knowledge and any proofreading experience!
Communicate Clearly:Since you'll be dealing with patients and healthcare professionals, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and polite language to reflect the courteous manner we expect in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Medical Secretary. Familiarise yourself with the Trauma and Orthopaedic Department's functions and how your skills can contribute to their efficiency. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since you'll be dealing with patients and healthcare professionals, practice articulating your thoughts clearly and empathetically. Consider role-playing difficult conversations with a friend to prepare for any challenging scenarios that may come up during the interview.
✨Demonstrate Team Spirit
Highlight your ability to work well in a multidisciplinary team. Share examples from your past experiences where you collaborated effectively with others, especially in fast-paced environments. This will show that you can thrive in the busy department at UHBW.
✨Be Tech-Savvy
Brush up on your Microsoft Office 365 skills, as this is crucial for the role. If you have experience with audio transcription or word processing, be ready to discuss it. You might even want to bring along a sample of your work to showcase your proficiency.
