At a Glance
- Tasks: Lead a team in delivering exceptional service at the UK's favourite coffee shop.
- Company: Join Costa, a beloved brand with a focus on customer experience.
- Benefits: Enjoy an annual bonus, discounts, and enhanced benefits like pension and life assurance.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Be a key player in transforming the rest stop experience while developing your career.
- Qualifications: Previous leadership experience and a passion for customer service are essential.
The predicted salary is between 27700 - 28000 £ per year.
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
- Annual bonus up to £3,445pa*
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments
What you’ll bring to us:
- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins. Apply today!
Supervisor - Costa in Bristol employer: Career Choices Dewis Gyrfa Ltd
As a Supervisor at Costa, you will thrive in a dynamic work environment that prioritises employee growth and development, offering fabulous opportunities for career advancement through funded qualifications. With a strong emphasis on work-life balance and flexible working arrangements, our culture fosters teamwork and exceptional customer service, making it an ideal place for those passionate about leading and inspiring others. Enjoy generous benefits, including an annual bonus and substantial discounts across popular brands, all while being part of the UK's favourite coffee shop experience.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Costa in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Supervisor.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or handled customer feedback. Be ready to share these experiences during your chat with the hiring manager.
✨Tip Number 3
Dress the part! As a potential Supervisor, you want to show that you take the role seriously. Smart casual is usually a safe bet, but make sure you feel comfortable and confident.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - Costa in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for delivering a memorable customer experience and how you can be a fantastic brand ambassador for Costa.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've led a team or provided exceptional customer service before, shout about it! We love seeing how your skills align with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Coffee and Customer Service
As a Supervisor at Costa, you'll need to show your passion for coffee and exceptional customer service. Brush up on your knowledge of different beverages and think about how you can create memorable experiences for customers. Be ready to share examples of how you've delivered great service in the past!
✨Showcase Your Leadership Skills
This role is all about leading a team, so be prepared to discuss your previous experience in supervising or leading teams. Think of specific situations where you motivated your team or resolved conflicts. Highlight your ability to coach and develop others, as this will be key to your success.
✨Demonstrate Decision-Making Under Pressure
Working in a busy environment like a motorway service area means you'll face challenges. Prepare to talk about times when you've had to make quick decisions under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you handled those situations effectively.
✨Align with Their Values
Costa values enthusiasm and a strong brand ambassador spirit. Research their company culture and values, and think about how your personal values align with theirs. During the interview, express your excitement about being part of a team that transforms the UK’s rest stop experience and how you can contribute to that vision.
