At a Glance
- Tasks: Drive customer success and resolve software issues in a dynamic B2B environment.
- Company: Innovative tech company in Bristol focused on customer engagement.
- Benefits: Up to £50k salary, 25 days holiday, private healthcare, and flexible benefits.
- Other info: Opportunity for travel and excellent career growth in a supportive team.
- Why this job: Be the key link between customers and tech teams, making a real impact.
- Qualifications: Experience in customer support within a software or IT environment.
The predicted salary is between 45000 - 50000 £ per year.
Customer success focused role in Bristol. 3 days per week in the office, 4 days during training. Up to £50k. Experience within software environment, MSP, or App support is highly desirable.
Benefits
- 25 days holiday plus bank holidays
- Private Healthcare
- Incentive
- Other flexible benefits to choose from
Role Overview
I am working with a B2B Technology business in Bristol who are looking for a tech-savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use, however you should be somebody that has a good understanding of software or IT support in a customer-facing role. Engagement and communication are very important to drive customer success. You will help to train customers on fault resolution, cascading technical information to technical stakeholders and vice versa. You will act as a mid point between software engineers, customers and field engineers to ensure swift resolution to issues. You should enjoy engaging with customers and be happy to travel to customer sites on occasion when a remote fix cannot be found. This will be infrequent but as needed. This could involve travelling abroad at times.
Responsibilities
- Act as a conduit for problem resolution for customers.
- Provide training to customers on software usage and fault resolution.
- Cascade technical information to stakeholders and vice versa.
- Collaborate with software engineers, field engineers, and customers to ensure swift issue resolution.
- Travel to customer sites as required.
Qualifications
- Experience in customer support in a B2B environment.
- Problem solving or ticket resolution experience within a software or IT environment.
- Ability to learn new technologies.
- Experience with escalated support issues.
Soft Skills Required
- Excellent stakeholder communication skills.
- Proactive customer success mindset.
- Great at cascading feedback.
Desirable Skills
- Experience in a highly technical or scientific environment.
- Experience with training, upskilling, or education of customers or colleagues.
This is an urgent vacancy; if you would like to be considered, please apply quoting reference AR102995.
Software Support Manager in Bristol employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic B2B Technology business in Bristol, where your role as a Software Support Manager will not only drive customer success but also foster a collaborative and engaging work culture. With benefits like 25 days of holiday, private healthcare, and flexible perks, we prioritise employee well-being and growth, ensuring you have the support needed to thrive in your career. Our commitment to training and development, combined with the opportunity to engage directly with customers, makes this an exciting and rewarding place to work.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer support or software roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and technical problem-solving. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your communication abilities and proactive mindset. Share specific examples of how you've successfully resolved issues or trained customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Software Support Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Software Support Manager. Highlight your experience in customer support, especially in a B2B environment, and any relevant software or IT skills that make you a great fit for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your proactive customer success mindset and how your problem-solving skills can help drive customer satisfaction. Don’t forget to mention your communication skills!
Showcase Relevant Experience:When detailing your work history, focus on experiences that relate to software support and training. If you've dealt with escalated support issues or have experience in a technical environment, make sure to highlight that!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see how you can contribute to our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Software Inside Out
Make sure you have a solid understanding of the software you'll be supporting. Brush up on common issues and solutions, as well as any recent updates or features. This will help you demonstrate your technical knowledge and show that you're ready to tackle customer queries head-on.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Think about times when you resolved issues or provided training. Highlight your communication style and how you adapt it to different stakeholders, as this role is all about bridging the gap between customers and technical teams.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical problem-solving scenarios during the interview. Practice articulating your thought process clearly and logically. This will not only showcase your problem-solving skills but also your ability to remain calm under pressure, which is crucial in a support role.
✨Demonstrate Your Proactive Mindset
Emphasise your proactive approach to customer success. Share instances where you took the initiative to improve processes or enhance customer experiences. This will resonate well with the interviewers, as they are looking for someone who can drive customer satisfaction and not just react to issues.
