At a Glance
- Tasks: Support adults with rare metabolic conditions by coordinating their care and managing administrative tasks.
- Company: Join the University Hospitals Bristol and Weston NHS Foundation Trust, a compassionate healthcare provider.
- Benefits: Gain valuable experience in healthcare, with opportunities for personal and professional development.
- Other info: Flexible working options available, with a focus on inclusivity and support for all staff.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Organisational skills and a compassionate approach to patient care are essential.
The predicted salary is between 29970 - 36483 £ per year.
We are looking for an organised, compassionate Service Administrator to join our Adult Inherited Metabolic Diseases (IMD) team at University Hospitals Bristol and Weston NHS Foundation Trust. This is a vital role supporting a specialist, regionally commissioned service that helps adults living with rare and complex metabolic conditions navigate their care. Working as a core member of the multidisciplinary team, you will coordinate administrative pathways, act as a key point of contact for patients and professionals, and ensure clinics, referrals and patient records run smoothly from referral through to discharge or transition. You will support clinicians by preparing correspondence, managing diaries, tracking pathways and maintaining accurate service data, helping to deliver timely, patient‑centred care.
The Service Administrator plays a vital role in supporting both clinicians and patients by coordinating administrative pathways, maintaining accurate records, and acting as a central point of contact for the service.
Key Responsibilities- Communication and Patient Support: Act as the primary administrative point of contact for the Adult IMD service, responding professionally and empathetically to enquiries from patients, carers and healthcare professionals. Manage a single service contact line, triaging calls and emails and directing queries appropriately. Escalate complex, urgent or sensitive issues to clinical staff or line managers as required.
- Administrative Coordination: Coordinate administrative pathways across the patient journey, from referral to discharge or transition from paediatric services. Prepare, type, proofread and distribute clinical correspondence and reports using digital dictation and speech recognition systems. Manage clinician diaries, appointments and ad‑hoc clinics, including therapies sessions linked to the IMD service. Liaise with internal and external teams to arrange investigations, procedures or urgent appointments.
- Information Management and Tracking: Maintain accurate and up‑to‑date patient records using Trust systems, including PAS and electronic patient records. Develop and manage tracking lists to ensure follow‑ups, investigations and outcomes are completed within required timescales. Maintain service databases, document control systems and filing processes. Monitor and contribute to performance reporting and key performance indicators.
- Service Support and Development: Provide administrative support for MDT meetings, training sessions and service meetings, including note‑taking and follow‑up actions. Support the development, review and maintenance of standard operating procedures. Participate in service improvement initiatives and implementation of new systems or processes. Attend training and development activities to support service needs and personal development.
- Governance and Professional Responsibilities: Ensure confidentiality and data protection standards are maintained at all times. Work in accordance with Trust policies, NHS standards and information governance requirements. Act flexibly to support service needs and provide cover for colleagues when required.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Service Administrator | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its staff. As a Service Administrator within the Adult Inherited Metabolic Diseases team, you will benefit from a culture that prioritises patient-centred care, professional development, and collaboration with multidisciplinary teams. The Trust offers numerous opportunities for growth, training, and participation in service improvement initiatives, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator | University Hospitals Bristol and Weston NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current employees at University Hospitals Bristol and Weston NHS Foundation Trust on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles in healthcare. Think about how your skills align with the responsibilities listed in the job description, especially around patient support and coordination.
✨Tip Number 3
Show your passion for patient care! During interviews, share examples of how you've gone above and beyond to help others. This will resonate well with the compassionate nature of the Service Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Service Administrator | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Administrator role. Highlight your organisational skills and experience in patient support, as these are key for the position. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since you'll be the primary point of contact for patients and professionals, it's essential to demonstrate your communication prowess. Use clear, professional language in your application and provide examples of how you've effectively managed enquiries or resolved issues in the past.
Highlight Your Administrative Experience:This role is all about coordination and management, so make sure to emphasise any relevant administrative experience. Talk about your ability to manage diaries, maintain records, and coordinate pathways, as these are crucial for ensuring smooth operations in our service.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at University Hospitals Bristol and Weston NHS Foundation Trust!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the key tasks like managing diaries, coordinating patient pathways, and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Administrator, you'll be the primary point of contact for patients and healthcare professionals. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Highlight your ability to respond empathetically and professionally to enquiries.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks, prioritise effectively, and ensure that administrative pathways run smoothly. You might even want to bring along a sample of your organisational tools or methods to share during the interview.
✨Emphasise Teamwork and Flexibility
You'll be working as part of a multidisciplinary team, so it's important to show that you can collaborate well with others. Share experiences where you've worked in a team setting and how you've adapted to changing needs. This will illustrate your commitment to supporting both clinicians and patients.
