Security & Parking Officer | North Bristol NHS Trust

Our Security and Parking team are seeking pro‑active team players with experience of dealing with members of the public. Transferrable skills from hospitality backgrounds would be considered alongside current security experience or those with a police or military background. You will conduct patrols, respond to incidents, write reports and enforce the site traffic policy. IT literacy and digital competence are necessary for receiving and reporting on handheld devices. Your ability to connect and quickly build rapport with individuals to diffuse and deescalate complex situations will ensure our staff, patients and visitors enjoy a safe environment and a positive experience on our sites. Your ability to communicate clearly with calm confidence will be vital in managing potential confrontations, and you must be able to make calm, quick, justified decisions with autonomy when interacting with individuals with mental health difficulties, dependency, learning difficulties or who are distressed or confused.

Responsibilities

• Respond to incidents on Trust property, and conduct investigations into suspicious behaviour or criminal activity such as theft and anti‑social behaviour.
• Provide a security presence to support clinical staff and attend clinical incidents to offer assistance.
• Protect Trust property from malicious damage and theft, promoting a safe, positive environment to reduce the potential for crime.
• Accurately record every incident, gather all relevant information and complete detailed reports.
• Communicate clearly and effectively, listening and empathising with all parties.
• On a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, intercepting poor behaviour and ensuring the ED patient service is not impacted or disrupted.
• Assist with fire alarm evacuations and liaise with Trust departments and Avon Fire and Rescue Service.
• Uphold and enforce the Trust Parking policy.
• Assist with car park cash collections from pay and display machines, use of the Security & Parking vehicle, issue parking charge notices out of hours and support car‑park closures and traffic management.
• Detect and investigate any unlikely criminality on Trust property, including criminal damage and theft.
• Investigate and record security incidents in a fair, objective, and professional manner.
• Keep an up‑to‑date record in pocket notebooks of each incident attended.
• Complete specialist training for safer clinical holding and restraint where clinical support is required.
• Conduct required internal and external patrols every shift, completing site‑specific activities and taskings as required.
• Assist with the detention of patients under the Mental Health Act 2007 and Mental Capacity Act 2005, where appropriate.
• Support risk management for the Division and the Trust by identifying risks or opportunities, implementing and maintaining existing controls, contingencies, and actions.
• Report all uncontrolled risk to Security management.

Qualifications

• Previous experience in a security role.
• Hold a full UK driving licence.
• Be able to undertake the physical and mental demands of the role.

Benefits

Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities.

Equal Opportunities

We are an anti‑discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.