At a Glance
- Tasks: Handle patient calls, book appointments, and provide excellent customer service.
- Company: Join the dynamic team at University Hospitals Bristol and Weston NHS Foundation Trust.
- Benefits: Flexible hybrid working, training opportunities, and a supportive team environment.
- Other info: Work in a vibrant setting with career growth and a commitment to diversity.
- Why this job: Make a real difference in the NHS while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 23970 - 26400 £ per year.
Do you thrive in a fast paced environment? Do you want to make a contribution to the NHS? Would a flexible approach to working with a hybrid mix of home and office based hours interest you? Have you got an interest in delivering excellent customer services?
The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a call handler. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount. The team has a unique trust wide insight into outpatient services.
The Appointment centre is open Monday to Friday 8.00 to 19.00; post holders will be required to work shifts to cover these opening hours. The Appointment Centre is closed during bank holidays. Full time Home/office working Rota Pattern consisting of a mixture of the below shifts:
- 8:00-4:00
- 8:30-4:30
- 9:00-5:00
- 11:00-7:00
The post holder will work within University Hospitals Bristol & Weston. The role includes booking, cancelling and altering patient appointments using the Trust’s Patient Administration System and ensuring this is done in accordance with the Patient Access Policy and local Referral to Treatment (RTT).
The role of Call Handler is often the first point of contact for patients starting their treatment. The role is therefore responsible for setting a high level of patient care and reflecting the Trust’s Values. The role of Call Handler must deliver excellent customer service to patients when making and answering calls, acting upon patient appointment and other queries, and do so within set departmental time limits.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds: city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge. For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Outpatient Call Handler | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an excellent employer, offering a dynamic work environment where you can make a meaningful contribution to the NHS. With a strong focus on training and development, employees benefit from flexible working arrangements and a supportive team culture, all while serving a diverse population in the beautiful South West of England. Join us to experience a fulfilling career that prioritises patient care and employee well-being.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Call Handler | University Hospitals Bristol and Weston NHS Foundation Trust
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outpatient Call Handler | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
