At a Glance
- Tasks: Support court operations by managing administrative tasks and assisting users with their needs.
- Company: Join a supportive team at HMCTS in Bristol, making a difference in the justice system.
- Benefits: Competitive pay starting at £12.86 per hour, with potential for increase and flexible working.
- Other info: Opportunity for career growth and to make a real impact in your community.
- Why this job: Be part of a vital service, helping people navigate the legal system while gaining valuable experience.
- Qualifications: Strong organisational skills and a proactive attitude; customer service experience is a plus.
The predicted salary is between 12 - 13 £ per hour.
Location: Bristol Civil and family justice centre
Pay: £12.86 per hour for first 12 weeks increasing to £13.25
Temp: 3 months / possibility of Extension
Start: ASAP (clearance dependant)
Responsibilities
- Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
- Providing support and guidance to users and stakeholders via face‑to‑face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs.
- Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
- Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required.
- Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly.
- Processing work according to standard operating procedures to meet performance targets and uphold service standards.
- Managing case files with accuracy, ensuring secure data handling and compliance with retention policies.
- Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses.
- Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
- Providing judicial support such as diary management and administrative assistance.
- Supporting enforcement activities, including financial assessments and producing basic reports.
- Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
Qualifications
- Strong organisational skills and attention to detail.
- Excellent communication skills, with the ability to engage effectively with a diverse range of users.
- Ability to follow procedures accurately and handle sensitive information securely.
- Proactive approach to problem‑solving and risk awareness.
- Experience in customer service or administrative roles is desirable.
- Knowledge of court or legal processes is a plus but not essential.
EEO Statement: Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
Operational Support Officer in Bristol employer: Career Choices Dewis Gyrfa Ltd
As an Operational Support Officer at HMCTS in Bristol, you will be part of a dedicated team that values clear communication and support for users with complex needs. The role offers competitive pay, opportunities for professional growth, and a collaborative work culture that prioritises employee well-being and development. With a focus on public service and community impact, working here means contributing to the justice system while enjoying a supportive environment that encourages your career advancement.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Bristol
✨Tip Number 1
Get to know the company! Research HMCTS and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with a diverse range of users, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios to boost your confidence.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for opportunities to come to you. Reach out to your network, attend job fairs, and apply through our website to increase your chances of landing that Operational Support Officer role.
✨Tip Number 4
Showcase your organisational skills! Prepare examples from your past experiences where you successfully managed tasks or solved problems. This will highlight your suitability for the administrative aspects of the role.
We think you need these skills to ace Operational Support Officer in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Support Officer role. Highlight your organisational skills and any relevant experience in customer service or administrative tasks, as these are key for us.
Show Off Your Communication Skills:Since this role involves engaging with a diverse range of users, it’s important to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Follow the Instructions:Pay close attention to the application instructions provided in the job description. Ensure you include all required documents and follow any specific guidelines, as this shows us you can follow procedures accurately.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application reaches us quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of the Operational Support Officer role. Understand the administrative tasks, user support, and risk management involved. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves engaging with a diverse range of users, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with complex needs or sensitive information.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've proactively solved problems or managed risks. Be ready to discuss how you handled complaints or escalated issues in a calm and efficient manner, as this will highlight your suitability for the role.
✨Highlight Your Organisational Skills
Prepare to discuss your experience with managing case files and adhering to procedures. Bring up any tools or methods you use to stay organised, as this is crucial for meeting performance targets and maintaining service standards in this position.
