At a Glance
- Tasks: Join our ICU team as a receptionist, supporting patients and staff in a busy environment.
- Company: North Bristol NHS Trust, dedicated to providing excellent healthcare.
- Benefits: Full-time role with flexible hours and opportunities for training and development.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference by helping families and ensuring smooth operations in the ICU.
- Qualifications: Strong communication skills and computer proficiency are essential.
The predicted salary is between 23615 - 25674 € per year.
An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Reception team on the Intensive Care Unit. The post involves working on a busy reception desk, admitting and discharging patients, helping relatives, supporting clinical staff in day-to-day operations, and welcoming visitors to the department. Full time. Requires flexibility to cover the reception area from 08:00 to 20:00 Monday-Friday and on Saturdays/Sundays, and to provide colleague cover as needed.
Key Responsibilities
- Assisting patient families, friends and staff visiting the unit.
- Receive visitors to the unit in a polite and friendly manner.
- Ensure that relevant Unit, Trust and NHS information is readily available for relatives.
- Perform routine clerical duties involved in the admission, transfer and discharge of patients, including filing, tracing and maintaining all notes, x-rays, investigation reports, blood transfusion cards and other records pertaining to the unit.
- Answer telephone enquiries in a friendly, courteous manner with due regard for patient confidentiality and forward information promptly to relevant personnel.
- Ensure that all patients are admitted, transferred and discharged in a timely manner.
- Receive, sort, distribute and redirect mail to patients and staff.
- Complete non-stock requisitions as necessary.
- Use photocopier and fax machines.
- Use computer to update demographic patient information, including admissions, transfers and discharge information as directed by nursing staff.
- Be aware of financial restraints on ordering supplies and services.
- Collect and deliver items to other wards and departments as instructed.
- Ensure that all notes are sent to coding immediately following discharge.
- Process donations to the unit in accordance with Trust policies.
- Undertake correspondence as directed by the Senior Nursing Team.
- Undertake appropriate clerical and administrative training to maintain required skills and competencies.
- Keep up to date with changes to Trust policies and documentation.
Key Qualifications
- Excellent communication skills, both face-to-face and over the telephone.
- Computer skills and proficiency in Excel spreadsheets.
- Ability to handle varied administrative duties and adapt to changing priorities.
We welcome applicants from all underrepresented groups.
Intensive Care Unit Receptionist | North Bristol NHS Trust employer: Career Choices Dewis Gyrfa Ltd
North Bristol NHS Trust is an exceptional employer that prioritises a supportive and inclusive work environment for its staff. As an ICU Receptionist, you will be part of a dedicated team that values your contributions while offering opportunities for professional growth and development within the healthcare sector. With flexible working hours and a commitment to employee well-being, this role provides a meaningful way to make a difference in patients' lives and support their families during critical times.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Care Unit Receptionist | North Bristol NHS Trust
✨Tip Number 1
Get to know the team! If you can, reach out to current staff or even the hiring manager on LinkedIn. A friendly message can go a long way in making a memorable impression.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and families, try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be flexible and show it! Highlight your adaptability during interviews. Mention times when you've successfully juggled multiple tasks or adapted to sudden changes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities right there, tailored for you.
We think you need these skills to ace Intensive Care Unit Receptionist | North Bristol NHS Trust
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in the ICU. A little enthusiasm goes a long way!
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience, especially in customer service or administrative roles. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be dealing with patients and families who may be stressed.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an ICU Receptionist. Familiarise yourself with the key tasks like admitting and discharging patients, handling enquiries, and supporting clinical staff. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As an ICU Receptionist, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether face-to-face or over the phone. Practising these scenarios can help you feel more confident during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with distressed relatives or managing multiple tasks at once. Think of relevant experiences where you successfully navigated similar challenges and be ready to share those stories.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in covering shifts and supporting colleagues. Be prepared to discuss your availability and willingness to adapt to changing priorities. Highlight any past experiences where you worked well in a team or took on additional responsibilities.
