Estate Officer - Supported Housing in Bristol

About The Role

Are you passionate about maintaining high standards and ensuring a safe, clean, and welcoming environment for our customers? LiveWest is looking for a dedicated Estate Officer to join our Supported Housing team. This role is perfect for someone who enjoys hands-on work, has a keen eye for detail, and thrives in a collaborative environment.

Responsibilities

• Property Maintenance: Undertake minor maintenance work and repairs, ensuring properties are kept in excellent condition. Report any major repairs and liaise with contractors to ensure timely and effective solutions.
• Cleaning and Decorating: Maintain communal areas, including gardens, and prepare vacated properties for new customers by cleaning and redecorating as needed.
• Security Management: Ensure communal areas are secure by locking and unlocking facilities at agreed times, and maintain the security of void properties until new tenancies begin.
• Customer Liaison: Assist with property viewings, handovers, and ensure new customers understand how services work in their properties. Provide excellent customer service and support.
• Stock and Administration: Manage cleaning materials inventory, keep records of expenditure, and ensure all administrative tasks are completed accurately.

Why Join LiveWest?

At LiveWest, we believe in putting the customer at the heart of everything we do. As an Estate Officer, you will be part of a team that values collaboration, innovation, and continuous improvement. We offer a supportive work environment where your contributions are recognised and valued. Join us and be part of a company that is committed to making a positive impact on the lives of our customers and the community.

This role is being offered on a full time, permanent basis working 37 hours per week. This is a field based role covering the Bristol area.

About The Candidate

To be successful in your application for the role of Estate Officer, Supported Housing, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:

• Experience of gardening, cleaning, minor maintenance repairs and/or decorating; experience in all is not essential but must be willing to undertake them in the role.
• Show an awareness of personal health and safety and of those around you.
• Experience of assisting customers and providing excellent customer service.
• Experience or confidence to liaise with contractors and sometimes act as the main point of contact between them and the customer.
• Ability to work using own initiative and remain calm under pressure.
• Good customer service skills; showing an understanding of what customer care is.
• Show a positive attitude and takes pride in work.
• Good interpersonal skills with the ability to build good relationships with customers and colleagues.
• Have a full, valid UK driving licence with access to a suitable vehicle.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company And Our Reward and Benefits

Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.