At a Glance
- Tasks: Coordinate patient appointments and manage communications in a dynamic healthcare environment.
- Company: Join the University Hospitals Bristol and Weston NHS Foundation Trust, a leader in patient care.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for professional growth.
- Other info: Be part of a caring community focused on improving health outcomes.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 37338 - 44962 £ per year.
The role of the Float Clinic Co-ordinator is to receive and process requests from diverse sources for appointments in Outpatient or day case services. Most requests are referrals from the GPs made via ERS though some may also come via letter or email. Requests may also come through other sources including MDTs, Consultants, Nurses or Accident and Emergency. Requests need to be processed according to NHS and Trust policies and targets making sure appropriate new patients are registered on the Somerset Cancer Register and Medway. Appointments are made taking into account patient wishes and ensuring patients are fully informed about any arrangements. There will also be responsibility for changing or cancelling appointments as required and adjusting clinics when directed. The post holder will be responsible for providing information on a range of data as required by the Outpatient Management Team and to assist the Outpatient Management team in meeting the targets of the Patient Access Policy.
Communication
- To support the triaging of referrals by liaising with key clinical staff.
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders.
- To act as a point of contact for queries from clinical and non-clinical staff.
- Liaise with clinical and non-clinical teams across the Trust via telephone and email.
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
- Communicate changes to clinics and appointments to patients as instructed, often at short notice.
- To show a caring and professional approach towards patients, relatives and carers.
Organising and Planning
- Implement the policy for patients who do not attend (DNA) their appointment.
- To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager.
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots.
- Attend appropriate meetings as required by the role’s line manager.
Dermatology Float Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises patient care and employee well-being. Located in the vibrant city of Bristol, employees benefit from a range of professional development opportunities, a commitment to diversity and inclusion, and the chance to make a meaningful impact in the community. With a focus on collaboration and innovation, this role as a Dermatology Float Clinic Coordinator provides a rewarding environment for those looking to grow within the healthcare sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dermatology Float Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at University Hospitals Bristol and Weston NHS Foundation Trust on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient communication and appointment management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for patient care during the interview. Share specific examples of how you've handled patient queries or managed appointments in the past. This will demonstrate that you’re not just qualified, but genuinely care about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at University Hospitals Bristol and Weston NHS Foundation Trust.
We think you need these skills to ace Dermatology Float Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Float Clinic Coordinator role. Highlight your experience with patient communication and appointment management, as these are key aspects of the job.
Showcase Your Communication Skills:Since this role involves liaising with both clinical and non-clinical staff, emphasise your ability to communicate effectively. Share examples of how you've handled queries or provided information in previous roles.
Be Detail-Oriented:Attention to detail is crucial when processing appointment requests and managing clinic lists. Mention any experiences where your organisational skills made a difference, especially in a healthcare setting.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dermatology Float Clinic Coordinator. Familiarise yourself with NHS policies and how appointment processing works. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
Since this role involves liaising with both clinical and non-clinical staff, practice your communication skills. Think about examples where you've effectively managed patient communications or resolved queries. Being able to demonstrate your ability to communicate clearly and professionally will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Prepare by thinking about how you would handle situations like a patient not attending their appointment or managing last-minute changes to clinic schedules. Having specific examples ready will show your problem-solving skills and adaptability.
✨Show Your Caring Nature
This role requires a caring and professional approach towards patients. Be ready to discuss how you’ve demonstrated empathy in previous roles. Share stories that highlight your commitment to patient care, as this will resonate well with the interviewers and align with the Trust's values.
