Day Service Manager in Bristol

£31,820.41 to £32,050.00 per year, BONUSES, PENSION CONTRIBUTION, ADDITIONAL WORK LIFE BAL LEAVE

Contract Type: Permanent

Hours: Monday to Friday - up to 37.5hrs/week. Must have right to work in UK

Disability Confident: No

Closing Date: 08/07/2026

About this job

Job Title: Service Manager
Organisation: Care Navigation
Location: Southmead

Job Purpose

Responsible for the overall management, leadership, and development of our growing day services and small supported living portfolio, ensuring high‑quality care and support for adults with learning disabilities and behaviours that may challenge. The role involves overseeing staff, maintaining compliance with regulatory standards, and promoting a safe, engaging, and person‑centred environment.

Key Responsibilities

• Oversee the organisation of activities within the day service, ensuring they are meaningful, inclusive, and tailored to individual needs.
• Supervise support of individuals with learning disabilities and challenging behaviour, promoting independence, dignity, and wellbeing.
• Ensure all care and support is person‑centred and aligned with individual care plans.
• Maintain and update person‑centred care plans and client documentation, ensuring accuracy and regulatory compliance.
• Conduct outreach support spot checks for clients in the community where required.
• Take lead in working with key professionals and safeguarding meetings.
• Provide effective leadership and day‑to‑day management of the whole team, conducting regular staff meetings, supervisions, appraisals, and performance reviews.
• Lead the induction process for all new staff, ensuring they are fully trained and competent.
• Carry out spot checks to monitor staff performance and quality of care.
• Organise and chair regular team and day centre meetings.
• Ensure all health and safety checks are completed and recorded in line with policies and regulations.
• Monitor and maintain adequate levels of PPE, ensuring correct usage by staff.
• Plan, organise, and record regular fire drills.
• Ensure the service is always compliant with regulatory standards and prepared for audits.
• Lead and support during regulatory inspections and audits.
• Maintain high standards of care delivery through regular monitoring and evaluation.
• Ensure all documentation, policies, and procedures are up to date and adhered to.
• Identify areas for improvement and implement action plans where necessary.
• Promote the service to attract new clients and support business growth.
• Build and maintain relationships with external professionals, families, and stakeholders.
• Support the onboarding and assessment of new clients into the service.

Person Specification

• Experience working with individuals with learning disabilities, challenging behaviour and positive behaviour support concept and strategy.
• Experience using PECS and other communication tools with people who are non‑verbal.
• Experience conducting staff supervisions, inductions and care quality audits.
• Essential previous senior role experience within a care setting.
• Strong leadership, organisational, and communication skills.
• Knowledge of health and safety regulations and safeguarding practices.
• Ability to manage multiple responsibilities and work under pressure.
• Relevant health and social care qualification (e.g., Level 3/5 in Health & Social Care).
• Experience preparing for and participating in regulatory audits/inspections.
• Knowledge of person‑centred planning and positive behaviour support.
• Commitment to delivering high‑quality, person‑centred care and passion to work with people with learning disabilities.
• Flexibility to meet the needs of the service.
• Strong problem‑solving and decision‑making skills.