At a Glance
- Tasks: Support customers and colleagues, improve processes, and enhance service efficiency.
- Company: Join a dynamic team at a leading financial institution.
- Benefits: Hybrid work model, career advancement opportunities, and supportive training.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a positive impact while developing your skills in a fast-paced environment.
- Qualifications: Strong organisational skills, attention to detail, and experience with performance data.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Customer Service & Operations Officer. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be actively participating in initiatives to improve customer service, processes and procedures. You’ll hone your existing analytical skills and be well positioned to advance your career in this fast‑paced role. This is a hybrid role with an expectation for you to go into the Bristol office a minimum of 2 days per week to connect with your team, with an additional requirement to complete 2 weeks of on‑site training at the start of your employment.
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. Working in the Cash Transfers team you’ll manage the full process of moving ISA and GIA cash between NatWest Group brands and external providers, ensuring transfers are accurate, timely, and compliant. You’ll manage digital and non‑digital requests, update client records in Avaloq, coordinate payments and communicate with counterparties.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you’ll need:
- Excellent planning and organisational skills, along with good attention to detail
- Ability to perform well under pressure and manage multiple tasks while maintaining high levels of accuracy
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Customer Service & Operations Officer in Bristol employer: Career Choices Dewis Gyrfa Ltd
At our company, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is empowered to make a meaningful impact. As a Customer Service & Operations Officer in our Bristol office, you'll benefit from a hybrid working model that promotes work-life balance, alongside comprehensive training and development opportunities to advance your career. Join us to be part of a collaborative culture that values innovation and continuous improvement, ensuring you thrive both personally and professionally.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Officer in Bristol
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your skills align with the role of Customer Service & Operations Officer and be ready to share specific examples from your past experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service & Operations Officer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Operations Officer role. Highlight relevant experience and skills that match the job description, like your analytical skills and customer service experience. We want to see how you can make a positive impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at StudySmarter. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills:In your application, don’t forget to showcase your planning, organisational skills, and attention to detail. Mention any experience you have with performance data and contact centre operations, as these are key for us in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service and operations. Understand common queries and issues that arise in contact centres, and think about how you would handle them. This will show your potential employer that you're ready to jump in and make a positive impact from day one.
✨Showcase Your Analytical Skills
Since this role involves analysing performance data, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to improve processes or customer experiences in previous roles. This will demonstrate your ability to contribute to efficiency improvements.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with Microsoft Office, especially Excel, as it's likely you'll need to manage data and reports. If you have experience with Avaloq or similar systems, mention it! Showing that you can hit the ground running with the tools they use will set you apart.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. Inquire about the team's current challenges or how they measure success in customer service. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
