At a Glance
- Tasks: Book appointments and manage phone systems while supporting patients and clinical staff.
- Company: Join the University Hospitals Bristol and Weston NHS Foundation Trust, a diverse and inclusive workplace.
- Benefits: Permanent role with full-time hours and a commitment to equal opportunities.
- Other info: Dynamic office environment with opportunities for personal growth and development.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare administration.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 37338 - 44962 £ per year.
Employer: University Hospitals Bristol and Weston NHS Foundation Trust
Location: Bristol, BS2 8EL
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 25/06/2026
About this job
Fixed term until 1st January 2027. The Reception and Appointment Clerk works in an office‑based role, booking appointments and managing our telephone systems. The team deals with a wide range of enquiries and works closely with the Treatment Bookings team, Clinic Co‑Coordinators, Medical Secretaries and the Nurse Specialist Support Team. Previous applicants need not apply. Sponsorship is unfortunately not available for this role.
Responsibilities
- Book appointments and manage telephone systems.
- Liaise with patients, wards, clinical staff, GPs and Trust support staff via phone, email and in person.
- Ensure patient information (address, telephone numbers, GP details, Next of Kin details) is correct and attendance recorded on Medway/Mosaiq.
- Communicate effectively, promptly and accurately, demonstrating discretion and tact in written, telephone and face‑to‑face contact with patients, visitors, other Trust staff and external agencies.
- Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff as appropriate.
- Provide appropriate and timely information to all visitors and telephone callers in accordance with the Data Protection Act and hospital/department guidelines.
- Serve as a point of contact for “Outpatient” and “Treatment Bookings” telephone calls into the department.
- Liaise with nursing and medical staff to ensure that planned day unit sessions run to time, have all relevant patient notes prior to attending, and that patient notes are prepared with necessary paperwork and labels.
- Collaborate with other admin teams such as the Treatment Bookings team, Clinic Co‑Coordinators, Medical Secretaries and the Nurse Specialist Support Team.
- Provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non‑malignant blood conditions.
Equal Opportunities
University Hospitals Bristol and Weston NHS Foundation Trust is an equal opportunities employer actively working towards a diverse workforce and is committed to protecting the welfare of children, young people and vulnerable adults.
Disability Confident
UHBW is a proud member of the Disability Confident employer scheme.
Clerical Officer / Appointment Clerk | University Hospitals Bristol and Weston NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant city of Bristol, the Trust provides numerous opportunities for career advancement within the healthcare sector, alongside a commitment to diversity and inclusion, making it an ideal place for those seeking meaningful and rewarding employment in a dynamic environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer / Appointment Clerk | University Hospitals Bristol and Weston NHS Foundation Trust
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Career Choices Dewis Gyrfa Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Career Choices Dewis Gyrfa Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Career Choices Dewis Gyrfa Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clerical Officer / Appointment Clerk | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Career Choices Dewis Gyrfa Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Career Choices Dewis Gyrfa Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Career Choices Dewis Gyrfa Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Career Choices Dewis Gyrfa Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Career Choices Dewis Gyrfa Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
