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For Companies At a Glance
- Tasks: Support customers through challenging times, managing cases with empathy and clarity.
- Company: Join Co-op Legal Services, a people-first organisation dedicated to making a difference.
- Benefits: Competitive salary, performance incentives, 28 days holiday, and a strong pension scheme.
- Why this job: Make a real impact in people's lives while building a rewarding legal career.
- Qualifications: Customer service experience is essential; legal background not required.
- Other info: Enjoy hybrid working after training and excellent career progression opportunities.
The predicted salary is between 22000 - 30000 £ per year.
£26,000 to £30,000 per year, plus excellent benefits
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 01/03/2026
About this job
You'll complete your 6-month training at one of our offices, then you'll have the option to work in a hybrid way. We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed and as a growing business, we're passionate about developing our colleagues through our internal career progression framework. All you need is experience in customer service, and this can come from a wide range of industries. If you're looking to explore the route of qualifying through the SQE, this role counts as qualified work experience.
Why this job matters
In this role, you'll be there for our customers during one of life's most difficult moments following a bereavement. You'll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, you'll help make a tough time a little easier. It's a chance to make a real difference to our customers' lives at a time when they need us most.
What you'll do
- Take ownership of your own caseload, working towards clear targets while staying focused on delivering the best outcomes for our customers
- Be supported by the latest technologies, including AI, to assist you in the management of files
- Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
- Use a case management system to manage your work, making sure it's always accurate and up to date
- Engage with third parties, in particular financial institutions, and government bodies
- Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions
What you'll bring
- Experience in delivering high-quality customer service involving regular client communication, and resolving queries gained from any industry (e.g. retail, telephony, recruitment, insurance, finance etc.)
- Excellent customer service skills with the ability to put the customer's interests at the heart of what you do
- IT proficiency with the ability to learn new systems quickly
- Great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment
- Great verbal and written communication skills with the confidence to speak to clients on the phone
- Resilience with the ability to stay focused when things get busy and always maintaining a strong attention to detail
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- a pension with up to 10% employer contributions
- incentive scheme up to 10% after probation depending on performance
- 28 days holiday plus
Case Manager in Bristol employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Case Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with a mate can help you nail those tricky questions. Focus on showcasing your customer service experience and how it relates to the role.
✨Tip Number 3
Stay organised! Keep track of the jobs you apply for and follow up if you haven’t heard back. A little persistence can go a long way in showing your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that truly values its members.
We think you need these skills to ace Case Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Case Manager role. Highlight any customer service experience you have, as this is key for us. A tailored CV shows we’re serious about your application!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our Co-op Legal Services probate team and how your background makes you a great fit. Keep it personal and engaging – we love to see your personality!
Showcase Your Communication Skills: Since this role involves regular client communication, make sure your written application demonstrates your excellent verbal and written communication skills. Clear, concise language will help us see you in action before we even meet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Skills
Since this role is all about delivering exceptional customer service, make sure you can highlight your relevant experience. Think of specific examples where you've gone above and beyond for a customer, as this will show your potential employer that you understand the importance of empathy and support.
✨Familiarise Yourself with the Role
Read up on what a Case Manager does, especially in the context of legal services. Understanding the responsibilities and challenges of the role will help you answer questions more confidently and demonstrate your genuine interest in the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows you're engaged and serious about your future with them.
✨Practice Your Communication Skills
As you'll be communicating with clients regularly, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering common interview questions.
