At a Glance
- Tasks: Supervise daily operations and enhance financial performance of Support Services.
- Company: Join a leading company focused on operational excellence and team leadership.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Flexible hours with a focus on innovation and improvement.
- Why this job: Lead a dynamic team and make a real impact in service delivery.
- Qualifications: Experience in admin/helpdesk, leadership skills, and knowledge of Health and Safety.
The predicted salary is between 30000 - 40000 £ per year.
Job purpose: To supervise the day-to-day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities:
- Understand the Support Services element of the Contract (Schedule 12, Part 7) and provide guidance and direction to ensure that the services are delivered to the required KPI standard.
- Produce rotas/schedules in advance, ensuring all shifts on Reception and the Helpdesk are covered to meet the minimum contractual requirements.
- Control expenditure and maximise income to achieve or exceed budgeted financial performance.
- Carry out appraisals of direct reports and ensure that their potential is developed.
- Lead, plan, communicate and deliver agreed change initiatives on programme to improve performance.
- Ensure that staff are fully trained to carry out their work.
- Ensure that absenteeism, overtime and agency work is controlled and minimised in accordance with Mitie process.
- Provide leadership in awareness and responsiveness to Health and Safety issues, ensuring risk assessments are regularly reviewed, updated where necessary and communicated to security staff.
- Make decisions within parameters set by manager, using job/specialist experience.
- Supervise the activities of others to meet deadlines and quality standards taking account of impact outside the area of responsibility.
- Ensure new staff are fully inducted and have read, understood and signed on to risk assessments prior to working on the contract.
- Produce month-end reports to management on clients within the agreed timescales.
- Carry out any reasonable request from the Management team as required to fulfil the role and support the wider contract.
- Be in control of waste onsite including hazardous and domestic ensuring it co-incides with the recent guidelines and liaise with contractors for disposal.
- Control of soft services contractors including waste, plant maintenance and pest control ensuring smooth and effective maintenance is carried out.
- Ensure reprographics are completed on time and are presented as requested.
What we are looking for:
- Previous admin/helpdesk experience
- Driving licence (due to location)
- Understanding of Health and Safety legislation
- Leadership or supervisor experience
- Ability to lead and prioritise your own workload
- Initiative to help create business innovations and improvements
- Microsoft knowledge and computer experience (Excel, Word, PowerPoint)
Hours: 08:30 - 17:00 - 37.5 per week
Salary dependent on experience
Soft Services Supervisor in Brighton employer: Career Choices Dewis Gyrfa Ltd
As a Soft Services Supervisor at our Buxton location, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, comprehensive training programmes, and opportunities for career advancement, all while fostering a collaborative environment where your leadership skills can shine. Join us to make a meaningful impact in a role that balances operational excellence with a commitment to health and safety.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Supervisor in Brighton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and operational performance. Think of examples from your past experiences that highlight your skills in managing teams and improving processes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Soft Services Supervisor in Brighton
Some tips for your application 🫡
Know the Job Inside Out:Before you start writing, make sure you really understand the role of Soft Services Supervisor. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect your relevant experience in admin or helpdesk roles. Use specific examples that showcase your leadership skills and understanding of Health and Safety legislation.
Show Off Your Skills:Make sure to highlight your Microsoft knowledge and any experience with budgeting or financial performance. We want to see how you can control expenditure and maximise income, so don’t hold back on those achievements!
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the Support Services element of the contract inside out. Familiarise yourself with Schedule 12, Part 7, and be ready to discuss how you would ensure services meet KPI standards. This shows you're not just interested in the role but also committed to delivering excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve developed staff potential or managed change initiatives. Being able to articulate your leadership style and how it aligns with the company's goals will set you apart.
✨Be Financially Savvy
Brush up on your financial management skills. Be prepared to discuss how you would control expenditure and maximise income. Having specific examples of how you've achieved budget targets in previous roles will demonstrate your capability in this area.
✨Health and Safety Awareness
Understand the basics of Health and Safety legislation and be ready to talk about how you would ensure compliance within your team. Discuss any relevant experience you have with risk assessments and training staff on safety protocols, as this is crucial for the role.
