At a Glance
- Tasks: Lead large-scale cleaning services and inspire teams across Southern England & Wales.
- Company: Join Mitie, a leader in facilities management with a focus on high performance.
- Benefits: Enjoy a competitive salary, company car, and training for your professional growth.
- Other info: Flexible hours and opportunities for career advancement in a dynamic environment.
- Why this job: Make a real impact by enhancing service delivery and customer experience.
- Qualifications: Experience in operational management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
About this job
The future of high performing places.
ROLE: Regional Operations Manager - Cleaning Services
HOURS: Monday to Friday, 9am - 5pm, (flexibility required to meet business needs)
LOCATION: Swindon | Southern England (regional role)
Mobile position: Company car offered
Mitie are looking for an experienced Regional Manager to lead the delivery of large-scale cleaning services across a fast-paced, complex regional portfolio covering Southern England & Wales. This is a senior operational leadership role where you will oversee service delivery and performance across your region, acting as the key interface between operational teams and the client. You will be accountable for operational KPIs and SLAs, using performance insight to drive efficiencies, continuous improvement, and cost savings, while ensuring a consistently high standard of service. Through strong leadership, you will inspire and develop teams to deliver an excellent customer experience and achieve outstanding operational and commercial outcomes.
Role Responsibilities:
- Manage the service delivery, operational performance, and day-to-day operations across your regional portfolio.
- Identify risks, opportunities and lead regular operational and strategic performance reviews with the client for your region.
- Work closely with operational teams across multiple locations, focusing on building a high-performing, engaged, and inclusive culture.
- Manage regional and site-based client and stakeholder relationships, leading regular service reviews and governance meetings.
- Visit sites around your regional portfolio for client meetings, department walk downs, completing audits.
- Ensure the sites operational KPIs and SLAs are met.
What we are looking for:
- Proven senior operational management experience within Facilities Management, Warehouse, or Logistics.
- Full UK driving licence, due to the regional nature of the role.
- Excellent leadership and communication skills, with the ability to lead large, geographically dispersed teams.
- Client-driven, customer-focused, and results oriented.
- Motivated, proactive personality with people skills.
- Experience working in a fast-paced, operationally complex environment.
What's in it for you?
- Upskilling and training provided for your development.
- Company car.
- Competitive salary.
There's a place for you at Mitie, join us today.
Regional Operations Manager – Cleaning Services in Brighton employer: Career Choices Dewis Gyrfa Ltd
Mitie is an exceptional employer that prioritises employee development and offers a supportive work culture, making it an ideal place for those seeking to advance their careers in operations management. With a focus on continuous improvement and a commitment to delivering high-quality services, employees benefit from comprehensive training opportunities and the flexibility of a mobile role across Southern England. Join us to be part of a dynamic team that values leadership, collaboration, and excellence in service delivery.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager – Cleaning Services in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the cleaning services industry, especially those who work at Mitie or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching common questions for operational management roles. Think about your past experiences and how they relate to the job description. We want you to showcase your leadership skills and ability to drive performance!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Regional Operations Manager – Cleaning Services in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in operational management and any relevant achievements that showcase your ability to lead teams and improve service delivery.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your leadership skills and your ability to manage complex operations effectively.
Showcase Your People Skills:Since this role involves leading large teams, make sure to emphasise your people skills in your application. Share instances where you've successfully built engaged teams or improved team performance.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of cleaning services and operational management. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. This will not only show your expertise but also demonstrate your commitment to understanding the company's needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing large teams across multiple locations. Think about times when you inspired your team or improved operational efficiency. Be ready to discuss how you foster an inclusive culture and drive results.
✨Be Client-Focused
Since this role involves managing client relationships, come prepared with examples of how you've successfully navigated client interactions in the past. Discuss how you’ve handled feedback, resolved issues, and ensured client satisfaction. This will illustrate your customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company’s future goals for the cleaning services division or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
