At a Glance
- Tasks: Lead a friendly Reception team to create amazing guest experiences.
- Company: Join a vibrant hotel family dedicated to warm hospitality.
- Benefits: Competitive pay, free meals, gym access, and generous leave.
- Other info: Enjoy career growth with perks like discounted stays and wellness programmes.
- Why this job: Be a key player in delivering exceptional service and making guests feel at home.
- Qualifications: Supervisory experience and a passion for hospitality are essential.
The predicted salary is between 13.21 - 13.21 £ per hour.
We're seeking a warm and friendly Reception Team Leader to support the management of our Front Office team in delivering an exceptional guest experience. As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.
Responsibilities
- Supervise, motivate and develop the Reception team
- Ensure all team guest interactions are warm, friendly, accurate and efficient
- Effectively respond to Guest queries and provide recommendations on Hotel products and services
- Undertake and manage administration procedures in line with company procedures
- Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
- Work with your team and the wider hotel to provide the best possible service
- Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required
Qualifications
- Previously supervisory experience
- Experience of working with Opera PMS preferred
- Natural leader with organisational and great communication skills
- Friendly, extremely personable and able to deliver company standards in each interaction
- Passionate about hospitality and a warm, genuine and professional personality
Benefits
- Ability to access up to 40% of your wages as you earn them each week
- Free parking
- Tips paid monthly
- Free meal whilst on duty
- Health cash plan with access to discounted perks
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Use of our brilliant gym on site and discounted Spa treatments
- 28 days annual leave (rising to 33 days after 5 years)
- Discounted accommodation, food and drink in our beautiful properties across the country
- Pension & Life assurance
- Long service awards, including free meals and free stays with your friends or family
Reception Team Leader in Brighton employer: Career Choices Dewis Gyrfa Ltd
Join our vibrant team as a Reception Team Leader, where you'll be part of a supportive family dedicated to delivering exceptional guest experiences. With competitive pay, generous benefits including access to your wages as you earn them, free meals, and opportunities for personal growth through apprenticeships, we foster a warm and friendly work culture that values your contributions. Located in a beautiful setting, enjoy perks like discounted accommodation and wellness initiatives, making this an ideal place for those passionate about hospitality.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader in Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Career Choices Dewis Gyrfa Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Career Choices Dewis Gyrfa Ltd
Don't be shy about reaching out to Career Choices Dewis Gyrfa Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Leader in Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Career Choices Dewis Gyrfa Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
