At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences at our hotel.
- Company: Join a welcoming hotel with a focus on exceptional service and teamwork.
- Benefits: Competitive salary, flexible pay options, generous leave, and employee discounts.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring guests feel at home and valued.
- Qualifications: Experience in hotel management and strong communication skills required.
The predicted salary is between 35000 - 37000 £ per year.
Salary: £35,000 to £37,000 per year, Competitive Salary
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 10/06/2026
About this job
We’re looking for someone who can bring together a diverse team. As Guest Services Manager you will be the public face of our hotel, leading a team that operates Reception to create a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes. Your day to day includes:
- Greeting every guest with a welcoming smile.
- Providing the highest level of hospitality at reception.
- Recruiting, training and developing your team.
- Creating and managing rotas, ensuring staffing levels meet business demands and agreed budgets.
- Ensuring all guests are aware of the hotel’s facilities and upselling services wherever possible.
- Informing guests of local amenities, offering advice and assistance when necessary.
- Giving our guests the warmest hospitality so that they want to return.
We need someone who is dedicated, motivated, and able to adapt to changing circumstances. You will need to be calm under pressure, react effortlessly to unexpected circumstances, and take them in your stride. If you are passionate about providing a great guest experience, are a strong communicator, and provide service with a smile, this could be the role for you.
Qualifications
- Proven experience of a management role in a hotel reception.
- Strong communication skills and a strong service mindset.
- Ability to remain calm under pressure and adapt to changing circumstances.
Benefits
- Competitive salary, negotiable dependent on experience.
- Access up to 40% of wages weekly.
- 28 days annual leave rising to 33 days after 5 years.
- Health, cash plan and generous employee discounts.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Life assurance.
- Bespoke training programmes accessible to all.
- Engaging & supportive work environment.
Equal Opportunities. This role is open to all qualified applicants.
Guest Services Manager in Brighton employer: Career Choices Dewis Gyrfa Ltd
As a Guest Services Manager at our hotel, you will thrive in a vibrant and supportive work culture that prioritises employee growth and development. With competitive salaries, generous annual leave, and bespoke training programmes, we ensure our team members feel valued and empowered to deliver exceptional guest experiences. Join us in creating a welcoming environment where your leadership skills can shine and make a lasting impact on both guests and colleagues alike.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the hotel and its values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your strong communication skills and service mindset.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your passion for guest experience shine through. Remember, they’re looking for someone who can lead a vibrant team, so don’t be afraid to show your enthusiasm and approachability.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Don’t miss out on the chance to land that dream job!
We think you need these skills to ace Guest Services Manager in Brighton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, you're applying for a role where hospitality is key!
Tailor Your Experience:Make sure to highlight your relevant experience in hotel management and guest services. We’re looking for someone who can lead a team and create a welcoming environment, so share specific examples of how you've done this in the past.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and achievements at a glance. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Highlight your experience in recruiting, training, and developing staff, as well as how you’ve created a positive work environment.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss specific instances where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for guests. This will illustrate your commitment to creating a welcoming atmosphere.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as managing a busy reception or dealing with an unhappy guest. Practise your responses to these scenarios, focusing on your ability to remain calm under pressure and adapt to changing circumstances.
