At a Glance
- Tasks: Provide top-notch customer service and manage vehicle logistics efficiently.
- Company: Join Thermo King UK, a leader in sustainable transport temperature control.
- Benefits: Enjoy a competitive salary, flexible shifts, and a commitment to sustainability.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team making a real impact on the environment with innovative solutions.
- Qualifications: Strong communication skills and a passion for customer satisfaction required.
The predicted salary is between 30000 - 40000 € per year.
Thermo King UK is hiring a Fleet Service Advisor to join the team in Bolton office. Thermo King, a brand of Trane Technologies, has been a leader in transport temperature control since 1938. The brand specializes in providing systems for various applications, including trailers, trucks, and containers. Thermo King's commitment to sustainability is evident in their innovative solutions that ensure sensitive goods are transported at the required temperature, reducing energy, emissions, and noise. They have invested over $100 million into their all-electric portfolio, evolve™, to deliver electric refrigeration solutions across the cold chain by 2025.
What you will do:
- Answer all inbound calls to the Customer Service Centre within KPI.
- Prioritise workflow to maximise time efficiency, to meet productivity & quality targets.
- Deliver exceptional customer service by achieving on-time delivery, product excellence and adherence to customer requirements.
- Build close working relationships with suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
- Ensure all customers' KPIs and SLAs are met when dealing with all requests.
- Support the management team with any tasks/requests as required by the demands of the Service Centre.
- Ensure all warranty items are issued to correct suppliers within reasonable timescales.
- Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
- Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
- Update notes on system to reflect status of jobs and log any calls received to and from customers.
- Keep customers informed at all times of the status of repair of vehicle and adhere to any queries from the customer in a timely manner.
What you will bring:
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent communication skills and the ability to clearly communicate information both verbally and in writing.
- Excellent computer literacy; a working knowledge of Kerridge or R2C is preferable.
- Ability to work as part of a team and on your own.
- Attention to detail; must be flexible and motivated.
- Professionally presented and possess a good work ethic.
- Ability to pro-actively provide solutions and solve internal and external customer queries.
- Availability for shift pattern: 4 days on, 4 days off with time 12:00 PM - 12:00 AM.
Job Types: Full-time, Permanent. Work Location: Bolton office: BL6 4SA/ onsite.
Fleet Service Advisor in Brighton employer: Career Choices Dewis Gyrfa Ltd
Thermo King UK is an exceptional employer, offering a dynamic work environment in Bolton where innovation meets sustainability. As a Fleet Service Advisor, you will benefit from a strong commitment to employee growth, with opportunities for professional development and a supportive team culture that values collaboration and excellence in customer service. Join us in making a meaningful impact on the cold chain industry while enjoying a flexible shift pattern and the chance to contribute to our ambitious sustainability goals.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Service Advisor in Brighton
✨Tip Number 1
Get to know the company inside out! Research Thermo King and their commitment to sustainability. When you understand their values, you can tailor your conversations to show how you align with their mission.
✨Tip Number 2
Practice your communication skills! As a Fleet Service Advisor, you'll need to convey information clearly. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Thermo King. Don’t miss out!
We think you need these skills to ace Fleet Service Advisor in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Thermo King and how your background aligns with our commitment to sustainability and customer satisfaction. Let us know what makes you tick!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand Thermo King's products and services, especially their commitment to sustainability and innovative solutions. Familiarise yourself with the role of a Fleet Service Advisor and how it contributes to customer satisfaction and operational efficiency.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past, showcasing your ability to communicate effectively both verbally and in writing.
✨Demonstrate Team Spirit
This position requires collaboration with suppliers and internal teams. Be ready to discuss your experience working in a team environment and how you’ve built strong working relationships. Highlight any instances where teamwork led to improved outcomes.
✨Be Ready for Problem-Solving
As a Fleet Service Advisor, you'll need to make quick decisions and provide solutions. Think of scenarios where you've had to solve problems under pressure. Prepare to share these experiences, focusing on your thought process and the positive results that followed.
