At a Glance
- Tasks: Manage customer orders and provide tech support while building strong relationships.
- Company: Join a friendly and collaborative Customer Support team in Crewe.
- Benefits: Excellent training, career progression, and a supportive team environment.
- Other info: Dynamic role with opportunities to grow your career in a welcoming atmosphere.
- Why this job: Perfect for tech-savvy individuals passionate about delivering outstanding customer service.
- Qualifications: Strong communication skills and a willingness to learn; previous office experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Join a supportive team and grow your career. A fantastic opportunity has become available to join a friendly and collaborative Customer Support team in Crewe. Sure’s products range from traditional steel shelving for retailers to bespoke joinery and market leading Electronic Shelf Labels.
This full-time role is perfect for someone who is organised, confident, forward thinking, comfortable with technology and passionate about delivering excellent customer service. You’ll play an important part in supporting business operations while building strong professional relationships with customers.
Key Responsibilities- Managing and processing customer orders, quotes, and bespoke requests.
- Supporting customers with routine technical queries.
- Handling incoming calls and providing knowledgeable, professional, helpful support.
- Conducting background research on customers, including credit checks and online reviews.
- Providing proactive suggestions to improve procedures, the company website & FAQs.
- Building and maintaining strong customer relationships.
- Tech savvy; confident operation of computers, laptops, tablets, or smartphones.
- Online Safety: Protecting personal information, recognizing scams, and managing privacy.
- Communication: using email, video calls (Zoom/Teams), and chat tools.
- Document Management: creating/editing documents and using spreadsheets (Word, Excel).
- Information Handling: searching for, finding, and evaluating information online.
- Strong communication and interpersonal skills.
- Excellent organisation and attention to detail.
- Previous office experience preferred.
- Numerate & literate with excellent qualifications in English & Maths.
- Willingness to learn and develop within the business.
- Excellent training provided.
- Excellent opportunities for career progression.
- Supportive and welcoming team environment.
Customer Technical Support Team in Brighton employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic and supportive team in Crewe, where your career can flourish in a collaborative environment. With excellent training and clear pathways for progression, you'll not only enhance your skills but also contribute to delivering outstanding customer service while building meaningful relationships. Embrace the opportunity to work with innovative products and be part of a company that values your growth and well-being.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support Team in Brighton
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss your experience with different devices and software. Mention any specific tools you've used that relate to the job, as it’ll demonstrate your ability to adapt quickly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Customer Technical Support Team in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring your unique flair to our Customer Support team!
Show Off Your Tech Skills:Since we're looking for someone tech-savvy, don’t shy away from mentioning your experience with computers, tablets, or any relevant software. Let us know how comfortable you are with technology!
Highlight Your Customer Service Experience:We love candidates who are passionate about delivering excellent customer service. Share specific examples of how you've gone above and beyond for customers in the past!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our supportive team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Products Inside Out
Before your interview, take some time to research Sure’s products, especially the steel shelving and Electronic Shelf Labels. Understanding the features and benefits of these products will help you answer technical queries confidently and show your genuine interest in the role.
✨Show Off Your Tech Skills
Since the job requires being tech-savvy, be prepared to discuss your experience with various devices and software. Bring examples of how you've used technology to solve problems or improve processes in previous roles. This will demonstrate your capability and readiness for the position.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer queries or explain technical information. This will help you feel more confident during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, training opportunities, and career progression. This shows that you’re not only interested in the role but also in how you can grow within the company, which aligns perfectly with their supportive environment.
