At a Glance
- Tasks: Support candidates on their journey to joining the British Army through calls and webchat.
- Company: Join a supportive team at a leading recruitment office in Upavon, Wiltshire.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible benefits.
- Other info: Great training, progression opportunities, and a friendly team environment.
- Why this job: Make a real difference from day one while building strong relationships.
- Qualifications: Customer service experience and confidence with Microsoft Office required.
The predicted salary is between 25155 - 25155 £ per year.
Be the best to support the best. Do you enjoy helping people, answering questions and making a real difference from day one? Join our team and play a vital role in supporting candidates on their journey to joining the British Army. This is a full‑time, permanent role working 37.5 hours per week, based onsite at our Upavon, Wiltshire office. Being office‑based means you will benefit from hands‑on support, in‑person training, and the opportunity to build strong relationships with colleagues in a collaborative setting. As part of your induction, you will attend a 1.5‑day in‑person induction at our offices in Bovington. We particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Responsibilities
- Answer inbound calls from individuals interested in joining the British Army.
- Respond to candidate enquiries via online webchat.
- Update and maintain accurate records on our internal systems.
- Provide clear information about the recruitment process and next steps.
- Escalate issues or queries when appropriate.
- Support colleagues and contribute to a positive team environment.
Essential Qualifications
- Previous customer service experience, face‑to‑face or over the phone.
- Confidence using Microsoft Office and learning new systems.
- Ability to work well both independently and as part of a team.
- Strong listening skills with the ability to capture information accurately.
- Flexibility to work a shift pattern between 8:15 am and 7:00 pm.
- A patient, empathetic and professional approach.
Desirable Qualifications
- Familiarity with army careers would be an advantage.
Benefits
- Salary of £25,155 – 23 days’ holiday, rising to 27, plus the option to buy additional leave.
- A paid volunteering day each year for a charity or cause of your choice.
- Pension, life assurance, cycle‑to‑work scheme, and enhanced family leave.
- Flexible voluntary benefits covering wellbeing, retail, travel and technology.
- Access to employee network groups that champion inclusion and belonging.
- A large, friendly onsite team with excellent training and progression opportunities.
- Free secure onsite parking, plus canteen and shop facilities.
Equal Opportunity
We are an equal opportunity and Disability Confident employer. We are committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you would like to discuss any adjustments you might need during our recruitment process, please email reasonableadjustmentscapita.com or call 07784 237318. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team.
Contact Advisor in Brighton employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic team at our Upavon, Wiltshire office, where you will play a crucial role in supporting candidates on their journey to joining the British Army. We offer a collaborative work culture with hands-on training, excellent employee growth opportunities, and a range of benefits including a competitive salary, generous holiday allowance, and a paid volunteering day each year. Our commitment to inclusion and support ensures that every employee feels valued and empowered to make a difference from day one.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Advisor in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Advisor in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
