At a Glance
- Tasks: Deliver excellent customer service and assist in front of house operations.
- Company: Join the vibrant team at Holiday Inn Express Liverpool Central.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Other info: Dynamic work environment with extensive training and recognition programs.
- Why this job: Be part of an exciting hospitality journey and create memorable experiences.
- Qualifications: Strong communication skills and a positive, can-do attitude.
The predicted salary is between 10 - 12 £ per hour.
Lighthouse Hotel Management are recruiting for the exciting role of Casual Guest Service Assistant at the Holiday Inn Express Liverpool Central. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing to learn. You will be a team player to assist in all areas of the front of house operation. This exciting role provides an excellent opportunity to join the team and be part of an iconic-branded hotel in a busy competitive marketplace.
What Are We Looking For?
- Personal motivation
- A real team player with a passion for delivering great hospitality
- A great personality and be genuine, approachable and attentive
- A proven track record in a similar supervisory role
- Good organisation, communication and planning skills gained through previous experience
EXPERIENCE REQUIRED
- Ability to work in a dynamic and fast-moving environment
- High energy and a fearless do-it-yourself attitude
- Desire to learn and develop
- Strong communicator that loves to chat to our guests
- Someone who comes to work with a smile and wants to make sure everyone around you leaves with a smile
- Smart professional appearance
- A sense of humour
NICE TO HAVE:
- Hotel reception experience
- A good working knowledge of hotel systems is desirable but not essential
- Ability to work under pressure independently
Where Will You Be Working?
The Holiday Inn Express Liverpool Central is a new hotel opened under the IHG Holiday Inn Express Brand. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What's In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family
- Enhanced benefits for all employees including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge
- Employee / Friend & Family discounts on hotel stays and dining
- Vibrant and inclusive work environment with a diverse team
- Employee recognition programs to celebrate your achievements
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story.
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Casual Guest Service Assistant in Brighton employer: Career Choices Dewis Gyrfa Ltd
Lighthouse Hotel Management offers an exceptional work environment at the Holiday Inn Express Liverpool Central, where employees are valued and encouraged to grow. With competitive salaries, extensive training programmes, and a vibrant, inclusive culture, team members can thrive while delivering outstanding hospitality. Join us to be part of a dynamic team that celebrates achievements and fosters personal development in a bustling city centre location.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Service Assistant in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lighthouse Hotel Management and the Holiday Inn Express brand. This will help you understand their values and culture, making it easier for you to show how you fit in.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering great hospitality, think of some examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A good first impression can go a long way, especially in the hospitality industry where appearance matters.
✨Tip Number 4
Show your enthusiasm! Let your passion for hospitality shine through during your conversation. Smile, be approachable, and don’t forget to express your eagerness to learn and grow within the team. We want to see that 'can do' attitude!
We think you need these skills to ace Casual Guest Service Assistant in Brighton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your genuine, approachable side. Remember, we’re looking for someone with a great attitude and a sense of humour!
Tailor Your Application:Make sure to tailor your application to the role of Casual Guest Service Assistant. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention your strong communication skills. We love seeing how your background fits with what we’re looking for!
Keep It Professional:While we want to see your personality, it’s also important to maintain a professional tone in your application. Use clear language, check your spelling and grammar, and make sure your application looks neat and tidy. First impressions count, after all!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there, which can help you craft an even better application!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research the Holiday Inn Express Liverpool Central and Lighthouse Hotel Management. Familiarise yourself with their values, services, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your People Skills
As a Casual Guest Service Assistant, you'll be interacting with guests all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s experience memorable – this will highlight your passion for hospitality.
✨Demonstrate Your Team Spirit
Being a team player is crucial for this role. Be ready to discuss your experiences working in teams, especially in fast-paced environments. Share specific instances where you collaborated effectively with colleagues to achieve a common goal or resolve a challenge.
✨Bring Your Positive Attitude
A 'can do' attitude is key for this position. During the interview, let your enthusiasm shine through! Smile, maintain eye contact, and express your eagerness to learn and grow within the company. This will leave a lasting impression on your interviewers.
