At a Glance
- Tasks: Lead business support, ensuring excellent service and smooth FM operations.
- Company: Join Mitie, a leader in creating better places for communities.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and engaging workplace.
- Why this job: Make a real difference in how people experience their workplaces.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27000 - 30000 £ per year.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We’re looking for a Business Support Lead who will deliver excellent service standards, while meeting SLA agreements and supporting FM operations across Network Rail sites.
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 hours per week
Salary: £27,000-30,000 per annum
Location: MoD Corsham, Building 419, Corsham, Wiltshire, England, SN13 9ET
Responsibilities:
- Act as the first point of contact for FM-related issues, logging and chasing work orders.
- Maintain a clean and tidy appearance across desks, collaboration spaces, and communal areas.
- Provide visible floor presence, proactively assisting building occupants.
- Support mailroom activity and advise on mail and distribution services.
- Take ownership of meeting room housekeeping and AV equipment.
- Update CAFM systems and ensure compliance documentation is maintained.
- Engage with FM Helpdesk and service managers to ensure swift resolution of service requests.
- Support fire emergency procedures and cover holidays of other staff in the Manchester area.
Qualifications:
- Proven experience in a customer service environment.
- Excellent interpersonal, written, and verbal communication skills.
- Self-disciplined, proactive, and able to work independently.
- Strong problem-solving skills and attention to detail.
- IT literacy including Microsoft Office and AV support.
- Desirable: IOSH Health & Safety qualification.
Business Support Lead in Brighton employer: Career Choices Dewis Gyrfa Ltd
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Business Support Lead at our MoD Corsham location, you will benefit from a culture that values excellence in service delivery, with ample opportunities for professional growth and development. Join us to be part of a team that is dedicated to creating better places for communities while enjoying competitive salaries and a commitment to employee well-being.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Lead in Brighton
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Mitie or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for your interview by researching Mitie's values and recent projects. Show us how you can bring out the best in places and align with our mission during your conversation.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Business Support Lead in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Support Lead role. Highlight your customer service experience and any relevant IT skills, as these are key for us at Mitie.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can help us create better places. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Mitie and its values. Understand their mission of creating better places for communities and how the Business Support Lead role fits into that vision. This will help you tailor your answers and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent service standards, be prepared to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved processes, as this will demonstrate your problem-solving skills and proactive approach.
✨Demonstrate Your IT Proficiency
Make sure to brush up on your IT skills, especially with Microsoft Office and any AV equipment you might have used. Be ready to discuss how you've used these tools in previous roles to enhance efficiency or support operations. This will show that you can hit the ground running in a tech-savvy environment.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the team. You could inquire about the challenges the FM operations face or how success is measured in the Business Support Lead position. This not only shows your interest but also helps you gauge if the company is the right fit for you.
