At a Glance
- Tasks: Lead a dynamic reservations team and enhance guest experiences.
- Company: Join Jupiter Hotels Ltd, a leader in hospitality with a focus on growth.
- Benefits: Gain leadership experience, competitive pay, and opportunities for career advancement.
- Other info: Be part of a supportive team that values innovation and continuous improvement.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in reservations or contact-centre roles; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Jupiter Hotels Ltd - Central Reservations Office
This is a brilliant step-up role for an experienced reservations professional who is ready to move into broader leadership, exposure and commercial influence.
As Assistant Central Reservations Office Manager, you’ll be helping to lead a centralised reservations function that sits at the heart of the commercial and guest journey. You’ll balance day-to-day operational excellence with coaching, performance management and a growing understanding of how reservations performance drives revenue, conversion and guest satisfaction across the wider hotel portfolio.
This role is ideal for someone who enjoys being close to the detail, thrives on improving processes, and wants visibility into how strategic commercial decisions are made — while still having the space to develop their leadership style.
The Role
Working closely with the Central Reservations Office Manager, you’ll help ensure the reservations team consistently delivers a high-quality, efficient and guest-focused service. You’ll support the coordination of daily activity, help manage workload, and act as a go-to escalation point for both the team and hotel partners.
You’ll play an active role in coaching and developing Reservations Advisors, supporting onboarding, training and ongoing performance conversations. You’ll also contribute to team engagement, rota planning and cover, helping create a positive, structured and accountable working environment.
Beyond the day-to-day, you’ll be encouraged to get involved in reporting, quality monitoring and continuous improvement activity — identifying trends, spotting opportunities to improve conversion, and supporting initiatives that enhance both commercial performance and the guest experience.
What We’re Looking For
You’ll already have solid experience within a reservations or contact-centre-style hospitality environment and be comfortable handling volume, complexity and competing priorities. You may already be acting as a senior advisor, team lead or deputy — or you may simply be ready for that next step.
You’ll bring a calm, organised approach, confidence when dealing with people, and a genuine interest in developing others. Strong communication skills are key, alongside good commercial awareness and an appetite to learn how central reservations fits into the broader revenue picture.
Leadership experience doesn’t need to be formal — what matters most is your potential, credibility with peers, and desire to grow.
Why Join Us?
You’ll be joining a central function with real influence, working closely with commercial, operations and hotel teams across the wider business. This role offers exposure, development and progression, with the opportunity to build leadership capability while remaining hands-on and connected to the guest journey.
If you’re looking for a step-up role that blends people leadership, operational excellence and commercial visibility, this is a fantastic opportunity to move your career forward.
Interested?
If this sounds like the right next move for you, we’d love to hear from you.
Assistant Central Reservations Office Manager in Brighton employer: Career Choices Dewis Gyrfa Ltd
At Jupiter Hotels Ltd, we pride ourselves on fostering a dynamic and supportive work environment where your career can flourish. As an Assistant Central Reservations Office Manager, you will benefit from comprehensive training and development opportunities, allowing you to enhance your leadership skills while being part of a collaborative team that values guest satisfaction and operational excellence. Located in a vibrant setting, our culture encourages innovation and continuous improvement, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Central Reservations Office Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand how their reservations process works and think about how you can contribute to improving it. This will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your leadership skills! Even if you haven’t held a formal leadership position, think of times when you’ve coached or supported others. Be ready to share these experiences during interviews to demonstrate your potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Assistant Central Reservations Office Manager in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Central Reservations Office Manager role. Highlight your reservations experience and any leadership roles you've had, even if they weren't formal.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved processes or led teams in the past, and show your enthusiasm for the position.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and well-structured. Use concise language and check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Jupiter Hotels Ltd.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the role of Assistant Central Reservations Office Manager. Brush up on your knowledge of reservations processes, guest satisfaction metrics, and how they impact revenue. This will show that you’re not just interested in the job, but that you understand its importance.
✨Showcase Your Leadership Potential
Even if you haven’t held a formal leadership position, think of examples where you’ve taken the lead or helped others grow. Be ready to discuss how you can coach and develop team members, as this is a key part of the role. Highlighting your ability to inspire and motivate will set you apart.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific instances where you’ve improved processes or resolved issues in a fast-paced environment. Think about how you can contribute to continuous improvement in the reservations function and be ready to discuss your ideas during the interview.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
