Breast Cancer - Complex adjuvant treatment pathway coordinator | The Christie NHS Foundation Trust

An exciting opportunity has arisen for a well‑motivated and flexible individual to join the Medical Oncology Administrative team as the Complex Adjuvant Treatment Pathway Coordinator. This is a fixed‑term post, working 37.5 hours Monday to Friday. We can support a combination of home working and on‑site working as part of this role. You should be a reliable and strong team player in a busy environment. You should have the ability to manage your own workload, using your own initiative and working to tight deadlines.

Required experience:

• Audio‑typing and copy typing;
• Ideally experience within a healthcare environment with Medical Secretarial experience and a good knowledge of medical terminology;
• An extensive background in NHS administration is required.

Key responsibilities include:

• Provide a full administrative service for the Breast Cancer complex adjuvant care team, ensuring new referrals are triaged and introduced to the service in a timely manner, remotely by telephone.
• Make appointments for telephone and electronic patient reported outcome (ePROM) based clinics within agreed timescales according to the pathway standard operating procedures.
• Type clinical correspondence and annotations, ensuring compliance with turnaround time targets.
• Delegate duties to appropriate team members to ensure workflow is maintained.
• Liaise with MDT co‑coordinators to ensure patients are reviewed in a timely manner to meet clinical needs and ensure all relevant information is available for multi‑disciplinary meetings for your team.
• Coordinate case notes and reports where necessary.
• Contribute to the compliance of all patient pathway targets, liaising with patient trackers as appropriate.
• Effectively monitor clinic templates, liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable.
• Escalate to Admin and Service Managers when appropriate.
• Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference.
• Answer written and verbal enquiries from patients/relatives, referring enquiries to senior staff when necessary.
• Deal professionally with telephone calls from patients and relatives which can be emotional and of a sensitive nature.
• Liaise with internal and external departments to arrange clinical investigations/procedures.
• Liaise with patients involved in trials undertaken by the team, co‑ordinating all necessary information between patients, hospital and organising bodies.
• Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Medway) including routine use of the case note tracking system.
• Co‑ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary so that clinics are managed effectively and nursing staff are allocated appropriately to other areas.
• Liaise with secretarial colleagues in companion complex care teams when booking annual leave to ensure there is cross cover of administrative support in accordance with Annual Leave Procedure and does not compromise the secretarial service.
• Contribute to the training of new members of staff within a given area as required.
• Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions.
• Work with clinicians, managers and administration staff to review working practices, identify new improved ways of working and find solutions to problems.
• Work with Divisional Secretarial Managers and Team Leaders to improve quality and range of services, with resources being managed according to agreed policies and priorities.