At a Glance
- Tasks: Join our team to manage outpatient bookings and provide excellent customer service.
- Company: Be part of Tameside and Glossop Integrated Care NHS Foundation Trust, serving a vibrant community.
- Benefits: Enjoy flexible working, generous leave, NHS pension, and health perks.
- Other info: Join a supportive team committed to compassion, respect, and excellence.
- Why this job: Make a real difference in healthcare while developing your admin skills.
- Qualifications: Strong communication skills and computer literacy are essential.
The predicted salary is between 29970 - 36483 £ per year.
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust. The Booking and Scheduling Clerk post will currently require cover for the below shift pattern, however this pattern is subject to change based on the business needs:
- Wednesdays: 9am to 5pm
- Thursdays: 10am to 6pm
- Fridays: 8am to 4pm
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The role is based in the Clinical Management team within the Central Booking Office at TGH. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care. Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems. We look forward to you joining our friendly and supportive team at Central Booking Office!
Responsibilities
Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that targets are met. The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal and re-booked as soon as possible, and other duties associated with clinic management.
About the employer
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate: Compassion, Accountability, Respect, Excellence. We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
Benefits
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Visa sponsorship
Important Notice on Visa Sponsorship Eligibility: Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum or the required skill level set by UK Visas and Immigration.
Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Tameside and Glossop Integrated Care NHS Foundation Trust is an excellent employer, offering a supportive and friendly work environment where staff are valued and encouraged to grow. With benefits such as flexible working hours, generous annual leave, and access to health and wellness resources, employees can thrive both personally and professionally while making a meaningful impact in the community they serve.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust
✨Tip Number 1
Get to know the Trust! Research Tameside and Glossop Integrated Care NHS Foundation Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with the public, it’s crucial to demonstrate your excellent telephone skills. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for someone looking to join the Central Booking Office.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your commitment to joining our friendly and supportive team.
We think you need these skills to ace Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your enthusiasm shine through! We want to see that you're excited about the role and ready to contribute to our busy administration team. A positive attitude can really make your application stand out.
Tailor Your Application:Make sure to tailor your application to the specific job description. Highlight your relevant skills, especially in communication and computer literacy, as these are key for the Booking and Scheduling Clerk role. We love seeing how your experience aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our values right there.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking and Scheduling Clerk. Familiarise yourself with terms like 'Lorenzo' and 'outpatient appointments', as well as the importance of confidentiality in the role. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role involves dealing with the public daily, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've handled customer queries or complaints in the past. This will demonstrate your excellent telephone skills and customer care approach.
✨Highlight Your Computer Literacy
As you'll be using various Patient Administrative Systems, it's crucial to showcase your computer skills. Be ready to discuss any relevant software you've used before and how quickly you can adapt to new systems. If you have experience with similar administrative tasks, share those stories!
✨Embrace the Trust's Values
Familiarise yourself with the Trust's values: Compassion, Accountability, Respect, and Excellence. Think of examples from your past experiences that align with these values. This will help you connect with the interviewers and show that you’re a good fit for their team culture.
