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- Tasks: Provide a welcoming reception service and assist patients with appointments and inquiries.
- Company: Join the NHS, a trusted healthcare provider dedicated to patient care.
- Benefits: Enjoy a permanent full-time role with competitive pay and job security.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensure the telephone system is operational at the beginning of each day and switched over to night service and answer phone operational at the end of the day with the correct announcement.
Enter requests for home visits on pc ensuring careful recording of all relevant details. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
Prepare lists and notes if required for all surgeries and clinics held, ensuring completion of all associated paperwork. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same, and to record accurately all monies received in the designated book.
Enter patient information on to the computer as required. Scan letters and action accordingly. Ensure that all new patients are registered onto the computer system promptly and accurately.
Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to. Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security to include: Using security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision.
Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers.
Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Medical Receptionist/Administrative Staff in Bolton employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrative Staff in Bolton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the NHS and the specific practice you're applying to. Understanding their values and services will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do a mock interview. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you’re dressed smartly for your interview. A professional appearance shows that you take the opportunity seriously and respect the practice's environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist/Administrative Staff in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role of a Medical Receptionist. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and staff, let us know about your communication skills. Share examples of how you've effectively dealt with enquiries or resolved issues in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like managing appointments, handling patient queries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Medical Receptionist, you'll need to communicate effectively with patients and colleagues. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you've successfully handled busy situations, such as managing appointments or dealing with urgent requests. This will demonstrate your capability to thrive in a fast-paced medical environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the practice handles patient feedback. This shows your enthusiasm for the position and helps you gauge if the workplace is the right fit for you.
