At a Glance
- Tasks: Provide friendly reception service and manage patient appointments efficiently.
- Company: Bolton NHS Foundation Trust, committed to excellent patient care.
- Benefits: Part-time hours, permanent contract, and supportive work environment.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Join a dynamic team making a difference in patient care.
- Qualifications: Experience in administrative roles and strong customer service skills.
The predicted salary is between 23900 - 25000 £ per year.
This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we do not support visa applications for this position.
Part time, 22.5 hours per week. Contract Type: Permanent.
The Ophthalmology Failsafe Team at Royal Bolton Hospital offers an opportunity for an enthusiastic, motivated, and flexible individual. You will provide an efficient and effective reception service, acting as the first point of contact and arranging patient arrivals and departures into the department in a professional, friendly manner. Excellent customer service skills, both face‑to‑face and on the telephone, are required.
You will work both as part of a team and independently, and be able to work under pressure in a busy reception area to meet deadlines and targets. Core hours are 8am until 5pm on a rota basis.
- Arrive and depart patients on LE 2.2 and complete procedure coding and correct RTT outcome status.
- Follow departmental DNA policy regarding patients failing to attend clinic; send standard letters and record information on LE 2.2.
- Arrange face‑to‑face follow‑up appointments at the request of clinic staff, recording specific instructions and booking to the correct condition clinics per booking protocols.
- Generate DNA letters to patients/GPs for non‑attendees.
- Produce patient/GP clinic letters through Open Eyes following clinical evaluation outcome.
- Book interpreter/language line and link workers as necessary.
- Provide day‑to‑day clerical support to the Failsafe Officers/Senior Booking teams.
- Follow Health Records Services procedures for adding patients to an Outpatient/Day Case waiting list.
- Respond to requests for patients who require transport for their attendance at the hospital.
- Escalate any patient safety/welfare issues immediately to line manager/supervisors.
- Ensure adequate stationery is available for smooth running of the department.
- Assist in promoting and fostering good working relationships both within and outside the Trust.
- Participate in the implementation of new working practices.
Qualifications: Knowledge and experience of working in a similar administrative environment.
Disability Confident employer scheme – proud member of the Disability Confident employer scheme.
Clerical Officer/Receptionist | Bolton NHS Foundation Trust employer: Career Choices Dewis Gyrfa Ltd
Bolton NHS Foundation Trust is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for those seeking meaningful employment in healthcare. With a commitment to employee growth and development, staff are encouraged to enhance their skills while contributing to the well-being of the community. The Trust's location at Royal Bolton Hospital offers a dynamic environment where you can make a real difference in patients' lives, all while enjoying the benefits of working within a dedicated team.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer/Receptionist | Bolton NHS Foundation Trust
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Career Choices Dewis Gyrfa Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Career Choices Dewis Gyrfa Ltd and let us see your personality shine through!
We think you need these skills to ace Clerical Officer/Receptionist | Bolton NHS Foundation Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Career Choices Dewis Gyrfa Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Career Choices Dewis Gyrfa Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Career Choices Dewis Gyrfa Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Career Choices Dewis Gyrfa Ltd will surely appreciate.
