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For Companies At a Glance
- Tasks: Provide essential admin support and customer service to court users and judiciary.
- Company: Join the Ministry of Justice, dedicated to serving justice in England and Wales.
- Benefits: Competitive salary, flexible working options, and a chance to make a real difference.
- Other info: Opportunities for career growth and development in a meaningful role.
- Why this job: Be part of a team that impacts lives through the justice system.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced environment.
The predicted salary is between 25582 - 25582 £ per year.
Proud to serve. Proud to keep justice going. Our Support Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support court users and colleagues within HMCTS, where people and businesses access potentially life‐changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
- Working as part of a team, you will contribute to the overall operational, performance, and service standard targets across your area of work.
- You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS.
- You will have regular contact with court/tribunal users, including members of the Judiciary and the legal profession.
- You will be adaptable, able to multi‐task and effectively carry out a variety of duties, which will include:
- Preparing papers and files for court, tribunals, hearings and meetings.
- Creating and updating records on our in‐house computer system and data input.
- Ensuring courts reports accurately, interpreting accurately the information required on a court file.
- Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
- Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users, and Representatives of other Agencies and Organisations.
Your skills and experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, whilst working in a fast‐paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational skills.
Standard full time working hours are 37 hours per week. HMCTS welcomes part‐time, flexible and job‐sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‐time, flexible and job‐sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
16320 - HMCTS Operational Support Officer – Blackwood County Court employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 16320 - HMCTS Operational Support Officer – Blackwood County Court
✨Tip Number 1
Get to know the HMCTS and its values. When you’re at the interview, show us how your skills align with their mission of delivering justice. Research recent news about the Ministry of Justice to bring up in conversation!
✨Tip Number 2
Practice your customer service skills! Since this role involves regular contact with court users and the judiciary, think of examples where you've provided excellent service. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your multitasking abilities. The fast-paced environment means you’ll need to juggle various tasks. Prepare some examples of how you’ve successfully managed multiple responsibilities in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 16320 - HMCTS Operational Support Officer – Blackwood County Court
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Operational Support Officer. We want to see how you can contribute to our mission of delivering justice!
Show Off Your Customer Service Skills: Since this role involves regular contact with court users, emphasise your customer service experience. Share examples of how you've helped others in previous roles – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity as much as you do, especially in a fast-paced environment like ours.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the tasks mentioned in the job description, like preparing court papers and communicating with court users. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with the public and judiciary, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your friendly and approachable manner.
✨Demonstrate Your Multitasking Ability
The job requires you to juggle multiple tasks in a fast-paced environment. Prepare to discuss instances where you've successfully managed several responsibilities at once. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you thrive under pressure.
✨Be IT Savvy
As the role involves using various software and systems, brush up on your IT skills before the interview. Be prepared to talk about your experience with data input and record-keeping. If you have any specific software experience, mention it, as it could give you an edge over other candidates.