At a Glance
- Tasks: Provide technical support and diagnose equipment faults in commercial refrigeration and gas appliances.
- Company: Join a dynamic team in Birmingham with a focus on customer service and technical excellence.
- Benefits: Enjoy a competitive salary, company vehicle, 25 days holiday, and free parking.
- Other info: Work primarily Monday to Friday with opportunities for career growth and development.
- Why this job: Make a real difference by solving problems and supporting customers with your technical skills.
- Qualifications: Gas Safe registered with strong knowledge of equipment breakdowns and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are currently seeking a skilled and motivated Service Engineer / Technical Support Specialist to join our team based in Birmingham. This is primarily an office-based role, with occasional travel to customer sites when required; you must be Gas Safe registered. The successful candidate will be comfortable working both independently and as part of a team, with strong technical knowledge of equipment faults and breakdowns with commercial refrigeration and commercial gas appliances. A proactive, hardworking attitude and a strong customer focus are essential, along with a solid understanding of safe working practices.
Key Requirements
- Strong knowledge of equipment breakdowns and fault diagnosis
- Ability to work effectively both independently and within a team
- Hardworking, reliable, and customer-focused approach
- Good understanding of safe working procedures
- Full UK driving licence
- Gas Safe registered
- Strong communication and problem-solving skills
Key Responsibilities
- Demonstrate a thorough understanding of industry standards, products, and company services
- Ensure compliance with all relevant industry regulations and legislation within the service function
- Provide technical support via phone and email, resolving service-related queries
- Act as the key technical liaison between customers and internal teams
- Attend site visits to diagnose and repair equipment faults where required
- Test and assess returned units and spare parts
- Carry out equipment conversions as needed
- Support general administrative tasks and maintain accurate service records using internal systems (Sparc and Opera)
- Work closely with UK and international teams to address quality and development feedback from the field
- Escalate customer or subcontractor issues appropriately to management
- Contribute to the ongoing improvement and development of the service department
What’s on Offer
- Company vehicle, tools, and workwear provided
- Primarily Monday–Friday working (with very occasional out-of-hours support required)
- Competitive salary, negotiable based on experience
- 25 days holiday plus bank holidays
- Pension
- Free parking
Service Engineer / Technical Support Specialist in Birmingham employer: Career Choices Dewis Gyrfa Ltd
Join our dynamic team in Birmingham as a Service Engineer / Technical Support Specialist, where we prioritise a supportive work culture that fosters both individual and team growth. Enjoy competitive benefits including a company vehicle, generous holiday allowance, and opportunities for professional development, all while working in a role that values your technical expertise and customer focus. With a commitment to safety and compliance, we ensure that our employees thrive in a rewarding environment that encourages innovation and collaboration.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer / Technical Support Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service engineering. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your technical knowledge and past successes in troubleshooting equipment faults. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Engineer / Technical Support Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your Gas Safe registration and any hands-on experience with commercial refrigeration.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your proactive attitude and customer focus make you a great fit for our team. Remember, we love a good story, so share your journey!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled equipment faults or customer issues in the past. We’re looking for candidates who can think on their feet and provide solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around commercial refrigeration and gas appliances. Be ready to discuss specific equipment faults and breakdowns you've encountered in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Customer Focus
Since this role requires a strong customer focus, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your proactive attitude and how you’ve effectively communicated with customers to resolve their issues.
✨Be Ready for Team Dynamics
This position involves both independent work and teamwork, so be prepared to discuss how you thrive in both environments. Think of instances where you've collaborated with others or taken the lead on a project, showcasing your ability to adapt to different working styles.
✨Understand Safety Standards
As a Gas Safe registered professional, it's crucial to demonstrate your understanding of safe working practices. Familiarise yourself with relevant industry regulations and be ready to discuss how you ensure compliance in your work, as this will reflect your commitment to safety.
