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For Companies At a Glance
- Tasks: Design innovative services that enhance customer experience and transform local council interactions.
- Company: Join a local council committed to impactful service design and community improvement.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of public services and make a real difference in your community.
- Qualifications: Experience in service design and collaboration within multidisciplinary teams.
- Other info: Dynamic role with a focus on user-centred design and transformation.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid Working Location: Birmingham
Hays is proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high-impact services and shape the way residents interact with the council.
About the Role
As a Senior Service Designer, you will be responsible for designing end-to-end services within complex, multi-layered environments. You will work closely within multidisciplinary teams to deliver new and improved services based on user needs, organisational goals, and evidence-based insight. You will directly lead the design of complex, high-risk and interdependent digital services - working from discovery through to live, often across multiple product teams concurrently. A key part of the role is contributing to the council's design standards, patterns, and community, ensuring that user-centred design is embedded in everything we do.
Key Responsibilities
- Work collaboratively with large and complex service areas to develop digital transformation plans.
- Map service and user journeys to identify opportunities for redesign, transformation and streamlining.
- Prototype and wireframe interactions to support creative exploration and service improvement.
- Lead and guide service design activities across multidisciplinary teams, ensuring alignment of user needs, business objectives and technical considerations.
- Allocate and plan service design resources for transformation programmes.
- Contribute to creating and embedding design standards, behaviours and modern service design practices.
- Identify and specify effective business solutions, including improvements in information systems, data management and organisational processes.
- Support service areas in mapping business flows, identifying interdependencies and crafting an ambitious transformation vision.
Experience & Skills Required
Essential Experience:
- Experience working within multidisciplinary teams to design and build services or improve existing service delivery.
- Proven experience delivering prototypes at a pace to support collaborative thinking.
- Experience managing service design projects and programmes within large, complex organisations.
Knowledge & Skills
- Deep understanding of service design principles, methods and practices.
- Strong understanding of product development methodologies, frameworks and principles.
- Ability to guide design decisions in complex service areas and support stakeholders in seeing opportunities for change.
- Ability to understand and communicate technical complexities and design risks.
- Strong influencing skills, especially when working with senior leaders.
- Confidence in supporting services to define and deliver a transformation roadmap.
- Ability to manage risk and explain trade-offs in complex service environments.
How to Apply
If you have the experience and passion to drive service transformation at scale, we’d love to hear from you. Please send your updated CV today.
Senior Service Designer in Birmingham employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the council or similar organisations. A friendly chat can open doors and give you insights that might just land you that Senior Service Designer role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it showcases your ability to lead multidisciplinary teams and tackle complex challenges – this is what will catch their eye!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and transformation. Think about how you can demonstrate your understanding of user-centred design and your experience with prototypes and wireframes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Service Designer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Designer role. Highlight your experience in multidisciplinary teams and any projects where you've improved service delivery. We want to see how your skills align with our needs!
Showcase Your Design Process: In your application, don’t just list your skills; showcase your design process! Talk about how you’ve mapped user journeys or created prototypes. We love seeing how you think and approach complex problems.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex service design!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Service Design Principles
Make sure you brush up on your service design principles, methods, and practices. Be ready to discuss how you've applied these in past projects, especially in complex environments. This will show that you understand the core of what the role entails.
✨Showcase Your Collaborative Spirit
Since you'll be working within multidisciplinary teams, highlight your experience in collaboration. Prepare examples where you successfully led or contributed to team efforts, particularly in redesigning services or improving delivery. This will demonstrate your ability to work well with others.
✨Prepare for Technical Discussions
Expect to dive into technical complexities and design risks during the interview. Brush up on how to communicate these effectively, as well as your understanding of product development methodologies. Being able to articulate these points will set you apart.
✨Map Out Your Transformation Vision
Think about how you would approach creating a transformation roadmap for the council. Be prepared to discuss your vision and how you would identify opportunities for redesign and improvement. This shows that you're not just thinking about the role, but also about the impact you can make.
