At a Glance
- Tasks: Engage with water companies, build relationships, and influence positive changes for business customers.
- Company: Join CCW, the independent voice for water consumers in England & Wales.
- Benefits: Enjoy hybrid working, generous leave, and excellent Civil Service benefits.
- Other info: Flexible work hours and opportunities for personal development and wellbeing initiatives.
- Why this job: Make a real impact on water services while developing your career in a supportive environment.
- Qualifications: Strong analytical, communication, and relationship management skills required.
The predicted salary is between 40510 - 40510 £ per year.
Salary: £40,510 per year (plus Civil Service benefits).
Location: Birmingham (Hybrid working).
Contract Type: Permanent.
Hours: Full time.
Closing Date: 22/07/2026.
About this job:
Gi Group is supporting CCW (Consumer Council for Water) in recruiting a Relationship Manager. CCW is the independent voice representing water consumers in England & Wales. We provide free advice and help resolve complaints with water companies, championing customers’ needs and interests. CCW is an arms-length body sponsored by Defra.
Values: Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises, and being Engaged as One (PRIDE).
The Role:
The Relationship Manager will lead CCW's day-to-day engagement with water retail companies and act as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using evidence to influence improvements for business customers.
Responsibilities:
- Lead regular engagement with assigned retail companies and maintain up-to-date knowledge of company policies, operations, performance, regulatory requirements and market systems.
- Provide evidence-based challenge to company policies and practices to secure positive change for business customers.
- Collaborate with Policy, Research, Customer Service, Data and Communications teams to share insights and escalate issues.
- Support consultation responses, draft papers for senior stakeholders, contribute to media messaging, and represent CCW at meetings, conferences and panels.
- Provide expert briefings to CCW's Executive, Board, Defra and other stakeholders as required.
Person Specification:
Essential Skills & Experience:
- Analytical capability: ability to collect, interpret and synthesize qualitative and quantitative data; strong problem-solving and critical thinking.
- Planning & Organisation: ability to manage workload, resources and time effectively.
- Influencing & Collaboration: strong communication skills; able to present complex information clearly and work with diverse stakeholders.
- Relationship Management: excellent interpersonal skills to maintain productive partnerships.
- Stakeholder Engagement & Negotiation: ability to influence outcomes and negotiate to improve services for business customers.
Benefits & Offering:
- Hybrid working policy – 8 days per month in the office; remainder from home.
- 25 days annual leave plus 10.5 days public and privilege holidays; flex time and time off in lieu.
- Generous Civil Service Pension; Health & Fitness allowance; Wellbeing initiatives; Onsite facilities where available.
- Paid allowance days for voluntary work; Wellbeing Hour once a month; eye care and annual flu jab.
How to Apply:
Gi Group supports CCW in this recruitment. If you have the required expertise and are interested, please apply through the provided link. For further information about this vacancy, please contact the relevant Gi Group office. Closing date: 23/07/26.
Gi Group Holdings Recruitment Limited and its associated companies are committed to equality of opportunity and the protection of candidate privacy. See the Gi Group Privacy Statement for details on how your data will be processed.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
