At a Glance
- Tasks: Lead fire alarm maintenance and ensure compliance with safety standards.
- Company: Dynamic company focused on fire safety and service excellence.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Make a real difference in fire safety while leading a passionate team.
- Qualifications: Experience in fire alarm management and strong leadership skills.
The predicted salary is between 45000 - 55000 € per year.
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Responsibilities
- Service Delivery & Compliance
- Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
- Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
- Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
- Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
- Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
- Team Management
- Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
- Conduct regular team meetings, 1-1s, and performance reviews.
- Identify training needs and support the development of engineers.
- Promote a safety-first, customer-focused culture within the service department.
- Operational Improvements
- Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
- Support recruitment activities to strengthen engineering and support teams.
- Collaborate with senior leadership to refine service strategy and KPIs.
- Monitor and report on departmental performance against agreed targets.
- Customer & Stakeholder Engagement
- Act as point of escalation for customer issues, ensuring prompt resolution.
- Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
- Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience
- Proven experience in fire alarm service management or a similar role.
- Strong working knowledge of BS 5839-1:2025.
- Technical understanding of fire alarm systems and remedial requirements.
- Experience managing engineering and service desk teams.
- Effective communication, organisation, and leadership skills.
- Competency in service management software and reporting tools.
Regional Service Manager in Birmingham employer: Career Choices Dewis Gyrfa Ltd
As a Regional Service Manager, you will thrive in a dynamic work environment that prioritises safety and customer satisfaction. Our company fosters a culture of continuous improvement and professional development, offering ample opportunities for growth within the fire alarm service sector. Located in a vibrant area, we provide a supportive team atmosphere where your leadership skills can shine, making us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fire alarm industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with BS 5839-1:2025 and your knack for managing teams. Use real examples to demonstrate how you've tackled challenges in service delivery.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can add value to their team. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for interviews by researching the company’s service strategies and recent projects. Tailor your responses to show how your background in fire alarm management aligns with their goals. Confidence is key, so practice makes perfect!
We think you need these skills to ace Regional Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of BS 5839-1:2025 and any relevant fire alarm service management experience. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about fire alarm services and how your leadership skills can benefit our Regional Engineering Team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage service delivery and improve operational efficiency. Numbers and results speak volumes, so don’t shy away from sharing them with us!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Standards
Make sure you’re well-versed in BS 5839-1:2025. Brush up on the key points and be ready to discuss how you’ve applied these standards in your previous roles. This shows you’re not just familiar with the regulations but can also implement them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you improved team performance or resolved conflicts. This will demonstrate your capability to lead the Regional Engineering Team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a backlog of service requests or dealing with a dissatisfied customer. Practise your responses to show your problem-solving skills and customer-focused approach.
✨Highlight Continuous Improvement Initiatives
Discuss any initiatives you’ve led or been part of that improved service delivery or operational efficiency. This could include training programmes, process changes, or technology implementations. It’s a great way to show you’re proactive and committed to enhancing service quality.
