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For Companies At a Glance
- Tasks: Welcome guests and manage bookings in a vibrant, fast-paced environment.
- Company: Join F1® Arcade, the ultimate entertainment hub for racing fans and socialisers.
- Benefits: Earn £13.00 per hour with staff discounts and ongoing training.
- Why this job: Be the face of an exciting brand and create memorable experiences for guests.
- Qualifications: Customer service experience and a friendly, confident personality are essential.
- Other info: Flexible hours with opportunities for growth in a dynamic team.
The predicted salary is between 13 - 16 £ per hour.
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof for the ultimate night out in the fast lane.
The Role
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their visit. You’ll deliver a warm, efficient, and memorable welcome while managing bookings, answering queries, and supporting the smooth flow of guests throughout the venue. This is a guest-facing role that suits someone confident, friendly, and passionate about great service in a fast-paced environment.
Key Responsibilities
- Welcome guests with a friendly, professional, and energetic approach
- Manage guest check-ins, bookings, and walk-ins using our booking systems
- Handle phone, email, and in-person enquiries clearly and confidently
- Provide information about racing experiences, food & drink, and events
- Coordinate with Floor, Bar, and Guest Experience teams to ensure smooth guest flow
- Process payments and handle cash/card transactions accurately
- Resolve minor guest issues promptly, escalating when necessary
- Maintain a clean, organised, and professional reception area
- Follow company policies, health & safety, and brand standards at all times
What We Are Looking For
- Previous customer service or reception experience (hospitality or leisure preferred)
- Confident communicator with a warm, welcoming personality
- Strong organisational skills and attention to detail
- Comfortable using booking systems, tills, and basic computer software
- Ability to stay calm and professional in busy, high-energy environments
- Flexible availability, including evenings, weekends, and bank holidays
- A genuine passion for delivering exceptional guest experiences
- Interest in F1®, gaming, or experiential entertainment is a bonus (but not essential)
What We Offer
- Competitive hourly pay
- Fun, fast-paced working environment
- Staff discounts on food, drink, and racing experiences
- Ongoing training and development
- Opportunities to progress within a growing, exciting brand
Equal Opportunities
Receptionist - PT in Birmingham employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - PT in Birmingham
✨Tip Number 1
Get to know the venue! Before your interview, pop into F1® Arcade and soak up the atmosphere. This will help you understand the vibe and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Reception Team Member, you'll be the face of the venue. Role-play with friends or family to nail that warm, welcoming approach that guests will love.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from past experiences where you managed bookings or handled busy situations. This will prove you're the calm in the storm!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re keen on joining the F1® Arcade team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Receptionist - PT in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the F1® Arcade experience.
Tailor Your Experience: Make sure to highlight any previous customer service or reception experience you have. We’re looking for someone who can deliver exceptional guest experiences, so connect your past roles to what we do at F1® Arcade.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and make it easy for us to see why you’d be a great fit for our team. Remember, we love a well-organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Brand
Before your interview, take some time to research F1® Arcade. Understand their unique concept and what sets them apart in the entertainment industry. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reception Team Member, you'll be the face of the venue. Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for guests.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing bookings, and working in a fast-paced environment. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of creating a welcoming atmosphere for guests.
