Project Support Co-ordinator - Grade C in Birmingham

Project Support Coordinator – Parking Services Transformation Programme

Responsibilities

• Work directly with the Head of Service and Programme Manager to drive pace, coordination and oversight across multiple complex work streams.
• Coordinate transformation work streams to ensure key delivery milestones are achieved and maintain clear oversight of progress and inter‑dependencies.
• Support service restructure activity, including planning, tracking and coordinating implementation for a smooth transition.
• Drive process reviews, identify opportunities for efficiencies and continuous improvement, and support the delivery of automation and digital transformation initiatives.
• Prepare reporting packs for programme boards and governance meetings, capture key decisions and ensure actions are tracked and followed up.
• Maintain pace and grip across concurrent priorities, proactively identify risks, delays and dependencies, and ensure issues are addressed early to keep delivery on track.
• Work closely with stakeholders across teams to ensure effective communication and consistent progress reporting.
• Actively coordinate project/programme activity, ensuring it is structured, controlled and progressing according to plan.

Qualifications

• Highly organised and proactive with experience in project or programme support or coordination roles.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining strong attention to detail.
• Comfortable supporting senior stakeholders and working within structured governance processes, capable of tracking progress, identifying risks and addressing issues proactively.
• Excellent organisational, planning and communication skills, with the ability to coordinate effectively across teams and stakeholders.
• Driven, structured and delivery‑focused, with a clear ability to maintain oversight and keep transformation activity on track.

Benefits

• Opportunity to be at the heart of a high‑impact transformation programme and contribute to meaningful service improvement within Highways and Parking Services.
• Gain valuable experience working closely with senior leadership while helping to drive real change.
• As a Hays contractor, receive dedicated consultant support throughout recruitment and while on the job.
• Access to a training platform with free online training to enhance personal skills.
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