At a Glance
- Tasks: Coordinate and schedule service activities while managing enquiries and job requests.
- Company: Join a dynamic team at ISS, committed to inclusivity and support.
- Benefits: Fixed-term contract with opportunities for growth and development.
- Other info: Work in a supportive environment with a focus on teamwork and career progression.
- Why this job: Make a real impact by ensuring smooth service delivery and client satisfaction.
- Qualifications: Experience in planning or coordination, strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Planner to support the effective coordination and scheduling of service activities through proactive management of incoming enquiries and job requests. The role focuses on maintaining accurate systems, monitoring shared mailboxes, and ensuring work is planned and allocated within agreed service level agreements.
Key Responsibilities
- Manage incoming enquiries and monitor shared mailboxes
- Allocate job requests to engineers in line with scheduling requirements
- Maintain and update all relevant systems accurately
- Operate a 72‑hour lookahead to ensure jobs are scheduled ahead of SLA deadlines
- Liaise with clients to provide clear communication and updates
- Work closely with internal service teams to coordinate workloads
- Identify and escalate issues in a timely and appropriate manner
- Ensure all planning activities support service delivery commitments
Qualifications
- Experience in a planning, scheduling, or coordination role
- Strong organisational skills with the ability to manage multiple tasks
- Clear and confident communication skills, both written and verbal
- Good attention to detail and accuracy when updating systems
- Ability to work effectively with clients and internal teams
- Confidence in prioritising work to meet deadlines and SLAs
- Proactive approach to identifying and escalating issues
- Ability to work as part of a rotating shift pattern
Planner in Birmingham employer: Career Choices Dewis Gyrfa Ltd
At ISS, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Birmingham location provides a dynamic environment where Planners can thrive, with opportunities for professional growth and development while contributing to meaningful service delivery. We are committed to employee well-being, ensuring a balanced work-life experience and recognition for our team's hard work.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Birmingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Planner in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in planning, scheduling, or coordination. We want to see how your skills align with the role of Planner, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills:Since this role is all about managing multiple tasks and keeping everything on track, give us examples of how you've successfully juggled various responsibilities in the past. We love a good story about how you kept things running smoothly!
Communicate Clearly:Your written communication skills are key for this position, so make sure your application is clear and concise. We appreciate a well-structured cover letter that gets straight to the point while still showing off your personality!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with key tasks like managing enquiries and scheduling jobs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks. Think of specific situations where you allocated resources effectively or maintained accurate systems under pressure.
✨Communicate Clearly and Confidently
Effective communication is crucial for a Planner. Practice articulating your thoughts clearly, both verbally and in writing. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to liaise with clients and internal teams.
✨Be Proactive About Problem-Solving
The job involves identifying and escalating issues promptly. Prepare to discuss instances where you've proactively addressed challenges in previous roles. Highlight your approach to problem-solving and how it aligns with maintaining service delivery commitments.
