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- Tasks: Lead teams to deliver high-quality services and drive continuous improvement.
- Company: Join the Government Recruitment Service and make a difference in public service.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Be a dynamic leader and inspire teams to achieve operational excellence.
- Qualifications: Strong leadership skills and experience in performance management required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 44241 - 62241 £ per year.
Employer: Government Recruitment Service
Location: Birmingham
Pay: £44,241 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 13/02/2026
About this job
Can you lead geographically dispersed teams to deliver reassured, high‑quality services while meeting targets through effective planning and performance management? Do you use data‑led decision making to drive continuous improvement, resolve complex issues, and deliver excellent customer service across teams? If so, we’d love to hear from you.
The Operational Delivery Manager plays a pivotal leadership role within the Directorate, driving service excellence through strategic oversight and operational leadership. Responsible for leading a geographically dispersed network of teams, the role holder will champion a culture of high performance and continuous improvement. With a strong focus on customer service, they will ensure the consistent, high‑quality delivery of the service, aligning operational priorities with the DVSA’s mission to keep Britain moving safely and sustainably.
Through effective leadership they will inspire teams, uphold service standards, and deliver measurable outcomes that reflect the agency’s commitment to public service.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work‑life balance.
The role holder will be a visible, dynamic, and present leader of a geographically dispersed team building a cohesive and high performing team to deliver DVSA’s business priorities and targets. They will ensure that performance management and sickness absence is robustly managed in line with DVSA procedure, supporting their management team to ensure that issues are dealt with promptly and effectively.
They will use planning and prioritisation to execute the services operational strategic objectives using workforce and resource management.
- Create an environment which promotes delivery of customer service.
- Uphold and improve customer service experience and standards to support DVSA’s vision.
- Lead the operational delivery of the service across a network of teams in an operational area, ensuring a consistent and quality service is provided to our customers.
- Be accountable for ensuring delivery against operational standards, key performance indicator (KPI) expectations and DVSA Business Plan targets.
- Take responsibility for ensuring high quality communications and engagement with colleagues.
- Develop and promote a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers.
- Champion best practice and customer service excellence, highlighting potential system improvements and supporting and advocating new ideas or innovations.
- Support the wider service and DVSA vision, strategy, and initiatives.
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only; whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Proud member of the Disability Confident employer scheme.
Operations Delivery Manager - N Wales, M Wales & W Midlands in Birmingham employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Delivery Manager - N Wales, M Wales & W Midlands in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve led teams to success, especially in challenging situations. This will demonstrate your capability to manage dispersed teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Delivery Manager - N Wales, M Wales & W Midlands in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operations Delivery Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Leadership Skills: Since this role is all about leading teams, don’t forget to share examples of your leadership experience. Talk about how you've inspired teams and driven performance in previous roles – we want to see your dynamic side!
Emphasise Customer Service: Customer service is key in this position, so be sure to include any relevant experiences where you've improved customer satisfaction or resolved complex issues. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Delivery Manager. Familiarise yourself with the key responsibilities, such as leading geographically dispersed teams and using data-led decision making. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams across different locations. Think about times when you inspired a team or improved performance. This is crucial for this role, so be ready to discuss how you can champion a culture of high performance.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering high-quality customer service, come prepared with specific examples of how you've upheld and improved customer service standards in previous positions. Discuss any strategies you've implemented that led to measurable improvements in customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex issues. Practice articulating your thought process and decision-making strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
