At a Glance
- Tasks: Lead user-centred design to improve services for millions.
- Company: Join the UK's largest government department making a real difference.
- Benefits: Competitive salary, generous holidays, flexible working, and professional development.
- Other info: Recognised as a top employer for diversity and digital innovation.
- Why this job: Shape the future of essential services and drive innovation.
- Qualifications: Experience in service design and strong communication skills required.
The predicted salary is between 75026 - 80267 £ per year.
Pay up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work‑life balance.
DWP Digital with Purpose. DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society. As part of the UK's largest government department, we support millions of people every day through essential products, services and payments.
We are looking for a confident, inquisitive and collaborative Lead Service Designer to help shape the future of these services. You will work across Working Age Services and the wider department to identify and understand complex problems, collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens. You'll need strong facilitation skills to bring teams and stakeholders together, create shared understanding and drive innovation through user‑centred design and emerging technologies. We've got a supportive user‑centred design community committed to creating accessible services that meet the needs of all users. As a Lead Service Designer, you will also play an important leadership role, mentoring others and helping to develop service design capability across the organisation.
Responsibilities
- Work across Working Age Services to understand complex problems, collaborate with multidisciplinary teams, test and refine solutions that improve outcomes for citizens.
- Engage with policy and strategy teams to shape our approach to emerging policy areas.
- Lead user‑centred design activities to drive innovation and influence strategic decisions.
Qualifications
- Significant experience designing and delivering end‑to‑end services that address complex user, business and organisational challenges.
- Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes.
- Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user‑centred design.
- Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes.
- Experience working with policy and strategy teams highly desirable.
- Leadership experience mentoring others and developing service design capability across the organisation.
Location and Working Model
Location: You will join us in one of our digital hubs in Birmingham, Leeds or Manchester, whichever is most convenient for you. Hybrid working: You will spend part of your time working at home and part of your time collaborating face‑to‑face in a hub.
Pay: £75,026 - £80,267 per year. Pension: 28.97% employer contributions, up to £23,253 per year.
Holidays: Generous leave package starting at 26 days, rising to 31 days over time. You can also take up to 3 extra days off per month on flexitime. Public holidays also included.
Benefits include: flexible working, flexible hours, flex‑friendly policies, time off volunteering and charitable giving, 'I Can Be Me' inclusivity programme, discounts and savings on shopping, fun days out, interest‑free loans for a bike or season ticket, sports and social activities, professional development, coaching, mentoring and career progression opportunities.
The culture has been recognised as 2024 Diversity Employer of the Year, Best Place to Work in Digital category, and one of the best public sector employers.
LeadService Designer in Birmingham employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an exceptional employer that champions innovation and strategic growth within a collaborative environment. Employees benefit from a strong focus on professional development, competitive remuneration, and the opportunity to make a significant impact in the European market. With a commitment to fostering high-value partnerships, this role offers a unique chance to thrive in a dynamic and supportive workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land LeadService Designer in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Career Choices Dewis Gyrfa Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Career Choices Dewis Gyrfa Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace LeadService Designer in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Career Choices Dewis Gyrfa Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Get to Know Public Sector Values
Before your interview with Career Choices Dewis Gyrfa Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Career Choices Dewis Gyrfa Ltd.
