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For Companies At a Glance
- Tasks: Lead the design of services and enhance customer experience in a dynamic environment.
- Company: Local council in Birmingham focused on public service transformation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Significant experience in service design and strong influencing skills.
- Other info: Join a mission-driven team dedicated to improving community services.
The predicted salary is between 36000 - 60000 £ per year.
A local council in Birmingham is looking for a Senior Service Designer to lead the design of services and enhance customer experience. The role involves working with multidisciplinary teams to deliver high-impact services based on user needs and organisational goals.
Responsibilities include:
- Mapping user journeys
- Prototyping solutions
- Ensuring the application of service design principles
Ideal candidates will have significant experience in service design within complex organisations and strong influencing skills. This position offers a hybrid working model.
Hybrid Senior Service Designer — Public Service Transformation in Birmingham employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Senior Service Designer — Public Service Transformation in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in public service transformation. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it showcases your ability to enhance customer experience and map user journeys effectively.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your influencing skills and your experience in complex organisations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Senior Service Designer — Public Service Transformation in Birmingham
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your significant experience in service design, especially within complex organisations. We want to see how you've tackled challenges and delivered high-impact services that meet user needs.
Map Out Your Journey: Just like you would map user journeys, take the time to outline your own career path in your application. This helps us understand how your skills and experiences align with the role and the impact you can make.
Be a Team Player: Since this role involves working with multidisciplinary teams, emphasise your collaboration skills. Share examples of how you've influenced others and contributed to team success in previous projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your User Journeys
Make sure you’re well-versed in mapping user journeys. Be prepared to discuss specific examples from your past work where you’ve successfully identified user needs and how you translated those into service design solutions.
✨Showcase Your Prototyping Skills
Bring along examples of your prototyping work. Whether it’s sketches, wireframes, or digital prototypes, having tangible evidence of your design process will help demonstrate your capabilities and thought process.
✨Understand the Organisation's Goals
Research the local council’s objectives and challenges. Tailor your responses to show how your experience aligns with their goals, and be ready to suggest how you can contribute to enhancing customer experience within their framework.
✨Influence with Confidence
Prepare to discuss how you’ve influenced stakeholders in previous roles. Use specific examples to illustrate your strong influencing skills, as this is crucial for working with multidisciplinary teams and driving service design initiatives.
