At a Glance
- Tasks: Drive resident occupancy and promote the care home through community engagement and events.
- Company: Award-winning private care company with over 150 homes across the UK.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work environment.
- Other info: Flexible working hours to ensure exceptional customer experiences.
- Why this job: Make a meaningful impact on residents' lives while growing your career in a dynamic organisation.
- Qualifications: Self-motivated, organised, and customer-focused with strong collaboration skills.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting new role for a Customer Sales Manager based at Metchley Manor care home in Birmingham. This position is an opportunity to help shape the future of care at Care UK, an awarding‑winning private care company with over 150 homes across the UK.
Key Responsibilities
- Achieve set targets for resident occupancy, associated self‑pay mix and average weekly fee.
- Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR, while effectively communicating accurate information to prospective clients.
- Understand and monitor the competitor landscape to maintain competitive advantage and identify gaps in the local market.
- Identify potential business and marketing opportunities within the local catchment area.
- Work closely with the Home Manager and Head of Departments, ensuring all daily, weekly, and monthly required reports are completed accurately and on time.
- Work flexibly to meet business needs, including evenings and weekends to provide an exceptional customer experience for each sales enquiry.
Qualifications & Requirements
- Self‑motivated, flexible, and enthusiastic.
- Collaborates with others, always sharing ideas and information.
- Highly organised, capable of tracking and progressing multiple priorities simultaneously.
- Customer‑service mindset.
What We Offer
- Competitive salary and comprehensive benefits package.
- Dynamic and growing organisation dedicated to providing outstanding care.
- Supportive and inclusive environment to collaborate with a diverse and talented team.
- Opportunity to make a meaningful impact on the lives of residents and contribute to the success of our care homes.
Customer Relations Manager in Birmingham employer: Career Choices Dewis Gyrfa Ltd
Care UK is an exceptional employer, offering a dynamic and supportive environment at Metchley Manor care home in Birmingham. With a commitment to outstanding care, employees benefit from a competitive salary, comprehensive benefits package, and the opportunity to make a meaningful impact on residents' lives while collaborating with a diverse and talented team. Join us to grow your career in a thriving organisation that values flexibility, innovation, and community engagement.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
