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- Tasks: Manage claims and support bus funding initiatives to improve local transport services.
- Company: Join the Local Transport Directorate at the Department for Transport.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Why this job: Make a real difference in people's daily journeys across the UK.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Be part of a supportive team with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Can you manage conflicting priorities while delivering excellent service? Do you have strong written and verbal communication skills? Are you adaptable and flexible? If so, we’d love to hear from you.
The Local Transport Directorate is right at the heart of the Department for Transport’s business. Most journeys made in this country are short and local. They are the journeys that we all make, if not every day, many times a month. Our work makes a huge difference to the daily lives of millions, across England and across the UK, whether they are by bus, tram, walking or cycling.
The Bus Funding Division supports bus services across the country, helps keep fares low, and is leading wider reforms of the bus sector in line with the national bus strategy. Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
We are looking for a motivated individual with a passion for delivering a quality service, an eye for detail, and excellent communication skills. The roles sit within the operations team, and the successful applicants will work across the current and future grants scheme processed by the department but currently consists of BSOG, BRG and legacy matters of CBSSG (Covid-19 Bus Service Support Grant).
Your responsibilities will include, but are not limited to:
- Checking the accuracy and validity of claims.
- Determining how much is to be paid and liaising with operators on the details of the claim.
- Dealing with general enquiries received in the dedicated email account.
- Contributing to improving our ways of working as a Support to the Bus Grants Management Digital System, including assisting digital support for the claims process.
- Issuing correspondence to recipients of the grant.
- Supporting line manager and team lead on more complex queries and solutions.
- Supporting wider team’s approach to fraud and error prevention.
- Supporting accurate record keeping and audit trails for the grant including checks conducted and payments made.
For further information on the role, please read the role profile which is for information purposes only whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Proud member of the Disability Confident employer scheme.
Case Officer in Birmingham employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer in Birmingham
✨Tip Number 1
Get to know the company! Research the Local Transport Directorate and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since strong written and verbal communication is key for this role, try mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your adaptability! Think of examples from your past experiences where you've successfully managed conflicting priorities. Be ready to share these stories during your interview to demonstrate your flexibility.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It’s the best way to ensure we get your details and can consider you for the role.
We think you need these skills to ace Case Officer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to convey complex information simply.
Tailor Your Application: We want to see how you fit into the role of Case Officer. Make sure to tailor your application to highlight your experience with managing conflicting priorities and delivering excellent service. This will show us you understand what we’re looking for!
Be Detail-Oriented: Attention to detail is crucial in this position. Double-check your application for any typos or errors, and ensure all your claims about your skills and experiences are accurate. We appreciate candidates who take pride in their work!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can consider you for the role!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Officer and the specific responsibilities mentioned in the job description. Familiarise yourself with the Bus Funding Division and its impact on local transport. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are crucial for this role, prepare examples that demonstrate how you've effectively communicated in previous jobs. Think about times when you had to explain complex information clearly or handle enquiries from various stakeholders.
✨Demonstrate Adaptability
The ability to manage conflicting priorities is key for a Case Officer. Be ready to discuss situations where you've successfully juggled multiple tasks or adapted to changing circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the role is right for you. Consider asking about the team dynamics, ongoing projects within the Bus Grants Management Digital System, or how success is measured in this role.
