Care Co-Ordinator - Domiciliary Care in Birmingham

Salary: £16.67

Employment Status: Twelve Month Post – 37 Hours Per Week.

Responsible To: Registered Care Manager / Deputy Care Manager

Location: Birmingham (Head Office: Woodgate Valley)

Overview

Are you a warm, personable, and caring individual who can empower and support people with a learning disability? Do you have passion for what you do, a strong communicator and have excellent problem‑solving skills? Midland Mencap is looking to recruit a Care Coordinator to manage and mentor frontline colleagues who provide care & support to adults with learning disabilities in Birmingham. We place a high value upon integrity, ethical standards, and a commitment to excellence. Midland Mencap’s Domiciliary Care Service is constantly innovating in our pursuit of delivering the best life outcomes for everyone we support. To achieve these goals, we need individuals who are prepared to drive progress and interact confidently with staff, citizens, families, and professionals. We seek applications from candidates who thrive in a fast-paced environment and who can bring their skills, creativity, and care experience to a role where no two days are the same.

Responsibilities

Care Coordinators are responsible for providing line management support to our dispersed care teams. They oversee the quality of service provided by staff, rota management, reviews, care plans, risk assessments and supervisions. The post requires ensuring outstanding care to adults with a learning disability within their home environment, and that they remain an active part of the local community. The role includes monitoring frontline staff performance, working closely with health/social care professionals, and ensuring that care we deliver meets CQC standards and Midland Mencap’s policies. This role requires a high degree of organisation: completing reviews, care planning, conducting risk assessments, carrying out regular visits to homes and projects, attending multi‑disciplinary meetings, liaising directly with families, and ensuring citizens are on the correct benefits. It involves problem solving to make things possible for the citizens we support, being responsible, confident, and tactful, working independently, being comfortable lone working, and maintaining comprehensive digital records.

Experience

• A minimum of 2 years experience working with people with Learning Disabilities.

Desirable

• Experience working within a community care setting.
• Experience of mentoring, supporting and supervising staff.
• Knowledge of the social care sector, NHS services & CQC.

Training & Qualifications

• Diploma / NVQ Care Level 3+ or willing to undergo training to achieve this.

Skills, Abilities & Attributes

• Ability to plan and allocate care staff and team rotas.
• Ability to support, motivate and lead a team towards set objectives.
• Ability to demonstrate initiative and decision‑making calls.
• Ability to maintain and uphold all policies and procedures.
• Ability to interview and select potential frontline staff.
• Ability to oversee and/or carry out staff induction training.
• Ability to communicate effectively with colleagues, citizens, carers, professionals, and other agencies.
• Ability to establish and maintain effective working relationships.
• Well organised, with good literacy and numeracy skills.
• Willing to work flexibly for the benefit of citizens.
• Ability to support & supervise staff individually and within teams.
• A keen eye for detail and a passion for high standards.
• Strong IT literacy, with the ability to monitor and maintain staff & citizen records via a digital case management system.
• Demonstrate an understanding of confidentiality & GDPR.
• Willing to take part in an On‑Call rota.
• Car driver with valid licence (Business Insurance Cover required).