At a Glance
- Tasks: Lead a team to deliver amazing coffee and customer service at Café Mal.
- Company: Join the vibrant Malmaison family, serving Starbucks in a fun environment.
- Benefits: Enjoy discounts, wellness initiatives, and career development opportunities.
- Other info: Work with a company committed to sustainability and community support.
- Why this job: Be part of a passionate team making every coffee experience memorable.
- Qualifications: Experience in managing a coffee house is essential.
The predicted salary is between 22000 - 26000 £ per year.
At Malmaison we proudly serve Starbucks Coffee. We have a number of hotels across the UK that have a dedicated Cafe Mal coffee house that serves the perfect Starbucks beverages from espresso‑based classics such as cappuccino and caffè latte to iced beverages, hot chocolate drinks and specialties. If you are passionate about fresh food, proper coffee and great customer service in a coffee bar setting and want to support and drive your team to really excel and deliver fantastic sales and a key profit stream within our business, this could be the role for you.
Your role as Café Mal Supervisor is to deliver fantastic service and products that meet and exceed both our guest expectations. You will lead your shift to deliver the highest standards in the industry by providing great coffee, great food and great service every time with the passion that we pride ourselves on. Your efforts will involve working with the team to motivate, manage your business and understand and deliver what it is that makes good customer service great.
Develop positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns. Execute store operations during scheduled shifts. Organise opening and closing duties as assigned. Follow operational policies and procedures, including those for cash handling, safety and security, to ensure the safety of all partners during each shift. Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team. Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintain regular and consistent attendance and punctuality. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.
Qualifications
Experience in managing a barista‑led coffee house is essential. Ideally you will have experience in a similar quality coffee brand and role.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1,500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities such as Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals
100% of our electricity is generated using renewable energy with most of it coming from wind farms around the UK. We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round. We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme-based eco‑friendly system for our kitchens. Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Cafe Mal Supervisor, Malmaison in Birmingham employer: Career Choices Dewis Gyrfa Ltd
At Malmaison, we pride ourselves on creating a vibrant and supportive work environment where our Café Mal Supervisors can thrive. With competitive pay, extensive employee benefits including discounted stays and dining, and opportunities for career development through fully funded apprenticeship programmes, we ensure that our team members feel valued and motivated. Our commitment to sustainability and community engagement further enhances the rewarding experience of working with us in a dynamic coffee house setting.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Mal Supervisor, Malmaison in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Career Choices Dewis Gyrfa Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Career Choices Dewis Gyrfa Ltd
Don't be shy about reaching out to Career Choices Dewis Gyrfa Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Mal Supervisor, Malmaison in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Career Choices Dewis Gyrfa Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
