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- Tasks: Support individuals in crisis with empathy while ensuring safe transport.
- Company: Join HTG-UK, a leading provider of Non-Emergency Patient Transport.
- Benefits: Earn £15-£17 per hour, enjoy sick pay, and receive full training.
- Why this job: Make a real difference in patients' lives during their most vulnerable moments.
- Qualifications: Compassionate, calm under pressure, and excellent communication skills required.
- Other info: Flexible shifts and opportunities for growth in a supportive environment.
The predicted salary is between 13 - 17 £ per hour.
About this job
Who are we?
At Health Transportation Group UK (HTG-UK), we are one of the UKs leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
You would be joining us in the role of a Bank Mental Health Ambulance Care Assistant, delivering a vital service to patients. As a Bank MH ACA with us, you’ll be a comforting presence for individuals in crisis, supporting each person with empathy and respect during their most vulnerable moments. As part of the Mental Health Ambulance Crew, you’ll ensure safe, compassionate journeys for patients with complex mental health needs. You’ll drive and assist patients in a specially adapted non-emergency ambulance, supporting individuals who may be in distress or agitated. Our ethos is trauma-informed, understanding that people with mental health problems are likely to have experienced some adversity in their lives and therefore they deserve to be treated with compassion, sensitivity, dignity and respect in their relationships with professionals.
Summary of Main Duties Include:
- Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
- Build trust with patients using active listening and compassionate communication.
- Follow care plans, risk assessments, and safety protocols.
- Use de-escalation techniques to support patients in distress while maintaining their dignity.
- Record patient information accurately using digital or paper systems.
- Drive and maintain company vehicles in line with policies and procedures.
- Maintain a clean, fully equipped vehicle at the start of each shift.
- Collaborate with healthcare professionals to ensure high standards of patient care.
What’s in it for you?
- £15 per hour (day time rate)
- £17 per hour (night time rate)
- Occupational Sick Pay after 12 months service
- Employee Assistance Programme delivered by the UK’s 1 EAP service - Health Assured
- Increased holiday allowance for long service
- Refer a Friend - Earn up to £500 for each friend you bring on board
- Fully Funded Training and Uniform - Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
- Pension Scheme
- Opportunities to grow and develop
- Engaging Workplace Culture with regular company updates and Employee of the Month
We are Looking for Great People Who Are:
- Compassionate individuals who can support patients with complex mental health needs.
- Calm under pressure with the ability to manage challenging situations.
- Excellent communicators with active listening skills.
- Physically and mentally capable of meeting the roles demands.
- High standards in relation to infection prevention and control.
- Willingness to drive and assist with non-emergency transport when needed.
- Flexibility for shift work (7-day schedule across mids, afternoons, and evenings).
- Able to produce a Full UK Manual Driving Licence.
- Experienced within a health or social care setting, specifically with individuals experiencing mental health challenges and within patient transport is desirable but not required.
- Experienced with providing compassionate, person-centred care and working with vulnerable individuals.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for Therapeutic Response you will need:
- Enhanced DBS check (Conducted during onboarding if successful)
- Right to work in the UK
- Full UK Manual Driving Licence
- Satisfactory employment and character references
- A satisfactory medical assessment
Successful candidates will also need to successfully complete a mandatory training course on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Bank Mental Health Ambulance Care Assistant in Birmingham employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Mental Health Ambulance Care Assistant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and ambulance care sectors. Attend local events or join online forums where you can connect with professionals. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Practice your interview skills! Get a friend to do a mock interview with you, focusing on those compassionate communication skills and how you handle challenging situations. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show your passion for mental health care! When you get the chance to chat with potential employers, share your experiences and why you want to be a Bank Mental Health Ambulance Care Assistant. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates about working with us at HTG-UK. Don’t miss out!
We think you need these skills to ace Bank Mental Health Ambulance Care Assistant in Birmingham
Some tips for your application 🫡
Show Your Compassion: When writing your application, make sure to highlight your compassionate nature. We want to see how you can support individuals in crisis and demonstrate empathy in your communication.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, especially those related to mental health care and patient transport.
Tailor Your Application: Make sure to tailor your application to the specific role of Bank Mental Health Ambulance Care Assistant. Mention any relevant experience you have in health or social care settings, as this will help us see why you're a great fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, you can ensure all your details are captured correctly and we can get back to you quickly!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role
Familiarise yourself with the specific duties of a Bank Mental Health Ambulance Care Assistant. Understand the importance of compassion and active listening, as well as the protocols for transporting patients with mental health challenges. This will help you demonstrate your knowledge and commitment during the interview.
✨Showcase Your Empathy
Prepare examples from your past experiences where you've successfully supported individuals in distress. Highlight your ability to remain calm under pressure and use de-escalation techniques. This will show the interviewers that you possess the essential qualities they are looking for.
✨Ask Thoughtful Questions
Come prepared with questions about the company’s approach to mental health care and how they support their staff. This not only shows your interest in the role but also helps you gauge if the company’s values align with yours.
✨Practice Active Listening
During the interview, practice active listening by nodding and responding appropriately to the interviewer’s questions. This will demonstrate your communication skills and your ability to connect with others, which is crucial for the role.
